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The Star & Garter
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Reviews (265)
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125
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All reviewshigh streetcar parkpizza expresscentral locationstable blockcentre of townone way systemsaturday nightlovely hotelcoach housestaff were very helpful and friendlyan applesat navwould stay againbottled waterfresh fruitironing board
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178 - 183 of 265 reviews
Reviewed 31 July 2014

Spent a weekend with some family members and had a great time the staff were very friendly and helpful the bedroom we had was above the courtyard which was big and spacey . Food was nice and prices reasonable . The weather was really good that weekend so it was lovely to sit in the courtyard with couple of drinks and a wee chat . Well worth a stay

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Jane858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Rooms nice, refurbished.
But this is old building and the carpets DO NOT help to cover steps sounds, basically you hear every step from anyone on corridor or above you. Even a small one. This makes your night sleep as noise nightmare + the location is beside noisy bars so openining window is not an option - SO you are exposed to the smell of old house, bar and plastic carpet...
Breakfast! You need to overpay for almost nothing + you are kicked off the dining room if you enter few minutes before 7.00!!! Service (except reception) is the worst i have ever seen, i do travel every week in diffrent hotel so can compare.

Room Tip: Do not book if want to rest, can only be taken if no other option is available.
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Owner at The Star & Garter, responded to this reviewResponded 3 August 2014

When I read your review I thought you had stayed at a different Hotel !

We opened 6 months ago after a year long refurbishment, everything was renewed including the carpets , rather than "plastic" carpets there are 5,000 square meters of Wool Wilton !

Smell of old house ? Maybe a whiff of grandeur a fabulous Georgian Hotel built in 1770 .

Yes it can be noisy on occasion at the front of the hotel, only a quarter of our rooms are at the front , and if there is a problem we are happy to move you.

Breakfast is £7.50 for a hot and cold buffet , eat as much as you like , the traditional hot items , and pasties , fresh and dried fruit , yoghurts , cereals , tea and coffee , nice toast.....

I am sorry you did not enjoy your stay, we try really hard to get it right , and its really disappointing when we receive a review like this , perhaps you would be kind enough to review your scoring ? Many Thanks Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

I booked a surprise meal for 20 to celebrate my husband's 50th birthday on Sunday evening ... I supplied all the napkins balloons table decorations and champagne and they set it all up for us and it looked really lovely .. They were very accommodating and nothing was too much trouble .. Most of us had carvery which was very nice and plentiful and the main menu meals went down very well .. The only downside was I pre-warned them on the Saturday of the main menu and starter choices .. However when we sat down on the Sunday, we were informed that the pie both veggie and main were not available and hadn't been for a week ... However the substitute veggie meal was very quickly served and the rest of the evening went very well ... After we had eaten the staff lit the candles in the courtyard area and we all sat put in the fresh air which was a lovely end to the evening ... I would certainly visit them again .. A far cry from the Danebury that it used to be ... Thank you for making Steve's evening so special.

Room Tip: Didn't use the bedrooms
  • Stayed: July 2014, travelled with family
    • Cleanliness
    • Service
Thank Jacqui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

Stayed here for one night on a business trip and I was pleasantly surprised. Food and drink was great, staff were friendly and rooms were nice, clean and comfortable. Would definitely stay here again if visiting Andover.

Stayed: July 2014, travelled on business
Thank Carly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Our coach stopped here on 24 July for a pre-arranged lunch on our way to Highclere Castle. The food was excellent. Chef had cooked the quiches and puddings only that morning. The staff were friendly and helpful. It proved to be the perfect stop-over - absolutely ideal for parties large or small. And there was parking for the coach too! Many thanks to Mark, chef and the team

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank ExtonBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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