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“Afternoon tea disappointing”

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Four Seasons Hotel Hampshire, England
Ranked #1 of 1 Hotels in Dogmersfield
Certificate of Excellence
Portsmouth, United Kingdom
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Afternoon tea disappointing”
Reviewed 23 April 2014

Arrived at 3pm for afternoon tea which was pre booked. Initially presented with a table with 2 wing back chairs and a dining chair, the two wing back chairs were comfortable but the dining chair stuck in the middle of a walk way and a foot higher than the other chairs made for a potentially awkward afternoon tea, we were moved to a table in a corner opposite the reception area main door. This should be the last table they utilise as it's opposite the main entrance door and therefore a freezing blast of air passes you every few minutes as people come and go. There were lovely window tables which were not used at all well inside the library for the entire duration of our afternoon visit, bizarre.

Afternoon tea was ok but not amazing. Tea presented without additional hot water which meant it stewed before being offered a replacement pot.

Sandwiches good and fresh, clotted cream in a tiny pot for three people which was woefully inadequate for the huge and tasty scones, the other cakes presented were disappointing.

Having been here three times in as many months this was very disappointing and unfortunately on this occasion they let themselves down.

The setting is gorgeous and I hope it was just a "bad day", below par for the service we have received before.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Serviceisessential
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSHH, General Manager at Four Seasons Hotel Hampshire, England, responded to this review, 12 June 2014
Dear Guest,
It is such a shame to read that your most recent 'Afternoon Tea' experience was disappointing in relation to your previous visits and did not reflect our usual high levels of service that you have come to expect. So that we can ensure your next visit is back 'above par' I would encourage you to concact our Director of Food and Beverage, David Monson, on 01252 853 012 or via david.monson@ fourseasons.com who would be pleased to oversee your reservation.
With very best wishes,
Charlie Parker
General Manager
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Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2014

We went here in April 2013 for an easter break. We are a couple with a 3 year old.

The service was truly excellent. Every meal we went to, they had children's cutlery already lined up. There were rubber ducks in the pool and our duaghter's name spelled out. For easter they setup a petting zoo. Teh pool had swimming nappies, floaties etc and was ehated nicely..

Basically you can not fault the service.

However it is pricey and everyone there seemed to either be Russian and/or travelling with a nanny, so be prepared to see some pretentiousness.

Overall a very nice hotel, in a beautiful setting with a rich crowd.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrAm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSHH, General Manager at Four Seasons Hotel Hampshire, England, responded to this review, 12 June 2014
Dear Guest,
Thank you for taking the time to review your visit during Easter. I'm pleased that you enjoyed the 'extra touches' and faultless service and that it made for an enjoyable family break. We consider ourselves both a relaxed and friendly hotel and typically shy away from any pretension.
I hope that you will choose to visit us again with your young family.
Warm regards,
Charlie Parker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
301 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 21 April 2014 via mobile

Excellent 6 course dinner with very fine wines for each course. A great , very French menu tonight.
Highlights included the foie gras, and Duck leg Condit for me.
Venue very high class and the service very good.
Very spacious private dining room.
A classic Chaine des Rotisseurs evening with very good organisation, great company and discussion. Thought about staying at the hotel but it was an easy taxi ride from Reading.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Barneyq101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 April 2014

Thanks to TripAdvisor, I was made aware in advance of the "Pet-Friendly Policy" adopted by this Hotel. For me "Pet-Friendly Policy" equals "a big hulking dog could have slept in your bedroom last night and on your bed -with a militant owner who treats his dog like a child (i.e. pretty much every dog owner I encounter)", so I rang up and expressed my disappointment at learning of this policy very late, and asked about my allocated room. A dog had slept in the room only a few days before, but had "short hair". That did not make any difference to me. I was not happy before I arrived, but I was kind of stuck, everywhere else was booked. They moved me to another room, where a dog had not stayed for at least four weeks. Not a great start though. You may not agree with me, in which case this Hotel is definitely for you.

As soon as we arrived, we were made to feel welcome. Charlie Parker, the General Manager, bends over backwards for his guests. A calm, affable, helpful presence around campus, he glides from one side of the hotel to the other without detection, almost appearing as a thought bubble next to you at the moment you want to ask a question. He is there, along with a colleague, to see to your every needs. Now that is First Class Service. Olivia was the same. They were always thinking of ways of making our experience enjoyable.

The facilities are great. Where else can you go Horse Riding and Shooting, and go the Spa, with the Kids playing in the Kids Club?

Here is my list of Pros and Cons:

PROS:

1. First Class Service. From Charlie and Olivia, to the staff in the restaurant. Everyone is happy and motivated to serve. This makes a huge difference.
2. First Class Facilities. The Equestrian Center is second to none. Brand new and 9 or so horses. The Shooting Range is not quite Gleneagles, but a decent effort and we loved it. The Spa is good, not as large as other Hotels.
3. Great Food. The Farmers Market on Sunday was to die for. There is also "Cafe Sante", with a Thai chef, serving delicious Thai food. Make sure you have time to take this in.

CONS

1. If you are not travelling with your kids, probably best to avoid. There's nothing worse than paying a lot of money for someone else to look after your kids at home, and going to a hotel surrounded by the noise of everyone else's.
2. Dogs: If you are like me, and have a problem with staying in a room where a dog has stayed, then this is not for you either. I cannot contemplate going back until they change their Policy and at least separate out some "Pet-Friendly" rooms. I would not do it at home, so I won't pay premium prices to stay in a room at a hotel where they allow it.
3. The relaxation areas at the front of the Hotel (i.e. newspapers and tea whilst the kids are in the kids club) are limited to a couple of small-ish rooms. This is similar to Calcot Manor. For a real relaxation experience when the kids are in the kids club, there needs to be a bigger area, where you are not on top of the other guests trying to relax, and also kids need to be excluded. Once again, for the militant Family Friendly people out there - when your kids are in kids club you don't want to be surrounded by the noise of everyone elses'; you want to relax.
4. Dogs. Sorry, this comes up again, because although they are not supposed to be in the Food and Beverage area, they were allowed into an area where I was relaxing just outside the Food and Beverage area. It had been raining that day, and the smell of Wet Dog Hair might be attractive to you if you own a dog, but I don't, so it wasn't. It just made me feel sick. Then the family proceeded to order Room Service and eat it around the Dog. I did not turn around to see whether said Dog was licking the plate clean.

Anyway, a special mention for the terrific Easter Egg Hunt for the kids, it was really very special. Well done to the Four Seasons Hampshire for a terrific weekend. If they relax their "Twelve Monkeys" policy towards Dogs, I might even go back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Justin74London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnborough, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 April 2014

I have NOT stayed at this hotel, but had booked a Virgin Balloon experience which departed from the hotel.

Rang the hotel to ask about parking (as I was not actually going to be staying at the hotel), and was spoken to by a rather unhelpful person, who was not even aware that balloon flights took off from the hotel. She was not able to answer my question, and tried to offer me "valet parking" (which I did not require) instead.

For what promotes themselves to be a "wonderful hotel" they should surely buck up there phone habits. If the website had contained information about parking, then I would not have had to phone the hotel in the first place.

Stayed April 2014, travelled solo
Helpful?
Thank Junie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSHH, General Manager at Four Seasons Hotel Hampshire, England, responded to this review, 22 April 2014
Dear Guest,
Thank you for taking the time to flag the poor telephone experience this past weekend and please be assured that this has now been addressed with our Switchboard team. We do have plenty of complimentary parking - either in our Guest Car Park or in our Valet Parking area and I'm sorry to read that this was not conveyed to you in an appropriate way. The balloon flights have only just been introduced here on Dogmersfield Park Estate so this may explain the confusion. I hope that you had an enjoyable flight regardless.
With kind regards,
Charlie Parker
General Manager
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Reigate, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 April 2014

I took my niece for a spa day which was amazing. Staff were friendly and professional and the cafe at lunchtime served delicious meals. Facilities and treatments were great and the location beautiful. Can't wait to return for a stay in the hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank 54Ace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSHH, General Manager at Four Seasons Hotel Hampshire, England, responded to this review, 22 April 2014
Dear Guest,
Thank you for taking the time to review your 'amazing' Spa Day here at the Hotel. I'm pleased that this experience has prompted you to stay with us on your next visit and we look forward to welcoming you back in the future.
With very best wishes,
Charlie Parker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 April 2014

I spent a night at the hotel for a wedding. The hotel is on a lovely patch of countryside.
I stayed in a garden room which was a very big size with an even bigger bathtub and walk in shower. Products were L'Octainne.
Plenty of activities to keep you occupied including bikes, falconry and a huge gym along with fitness classes. There is a sizeable spa but the photos of the pool are should we say "well crafted" and it is not as big as you think with around 12 beds squashed at the back. The outside smaller pool with sun beds looked appealing weather permitting.

Standout service from the Scottish lady on reception who was exceptionally nice and helpful throughout the duration of the stay.

Beware that the hotel allows dogs, so if you are not a big fan may be wise to stay somewhere else.

Overall good hotel, excellent service. We had a discounted wedding rate not sure this place merits £400 a night standard rate.

Hotel is 10 mins from Fleet station with a taxi costing about£15. No need to prebook as there were plenty of taxis at the station

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam5596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Hampshire, England

Property: Four Seasons Hotel Hampshire, England
Address: Dogmersfield Park Chalky Lane | Chalky Lane, Dogmersfield RG27 8TD, England
Phone Number:
Region: United Kingdom > England > Hampshire > Dogmersfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Dogmersfield
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Hampshire, England 5*
Number of rooms: 133
Official Description (provided by the hotel):
Set amid 500 acres of Hampshire parkland, yet only 1 hour from central London, Four Seasons Hotel Hampshire is the perfect English-country escape. Centred on a historic Georgian Manor house, rooms feature English-style interiors with spacious, en-suite marble bathrooms. Guests can enjoy an array of country pursuits including horse-riding and clay-pigeon shooting, and outdoor activities such as tennis and cycling. The luxury Spa, situated in the renovated stable block, features a conservatory-style infinity pool and outdoor vitality pool, and a tree-top challenge, the Highwire Adventure, is situated in the estate's woodland. Seasons restaurant offers traditional British classics with a modern twist, made with the finest locally sourced produce. Adjacent to the restaurant, Bar 1086 serves a range of seasonal cocktails and Four Seasons Hotel Hampshire's own craft ale, the '1086'. Guests can also delight in Afternoon Tea in the Library, overlooking the rolling Hampshire Hills. Pets welcome. From 17th October to 2nd December 2016, Four Seasons Hotel Hampshire will be undertaking an enhancement programme of the ground floor facilities of its Manor House. During this period, arrival at the Hotel will via The Club & Spa at Four Seasons and provisions are in place to guarantee a seamless check-in experience. Afternoon Tea will during this time be served in Seasons. The Hotel Team is committed to minimising disruption to guests throughout the duration of the enhancements. ... more   less 
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Also Known As:
4 Seasons Hotel Hampshire, England
Four Seasons Hampshire England
Four Seasons Hook
Hook Four Seasons
Four Seasons Hotel Hampshire, England UK

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