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“Overall... Disappointing but mostly let down by poor customer service!”

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Premier Inn Southampton (Eastleigh) Hotel
Ranked #1 of 5 Hotels in Eastleigh
Certificate of Excellence
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Overall... Disappointing but mostly let down by poor customer service!”
Reviewed 28 July 2014 via mobile

We spent 2 nights here and split our family into 2 triple rooms. The rooms themselves were well equipped and had great air conditioning which was probably our favourite and most appreciated feature as the weather was very hot throughout our stay. The rooms weren't quite as clean as we would've expected but we gave the the loo and sink a quick clean ourselves so no big deal really. We all slept very well on the first night, the beds were very comfy and the rooms nice and dark. After our first night we went out to Paultons park for the day and returned to find that room service had been in and changed our towels but had left our door open. It was pointed out to is by someone who was in the room next door to us as we walked up the corridor on out return. Thankfully nothing was taken but it tainted our overall experience here. I didn't sleep very well that night as I wondered if someone had been in our room and through our belongings. I did report this to reception who apologised and said that they'd get the manager to come and speak to us in the morning... They didn't! We were asked on check-out if everything had been ok throughout our stay, I said how disappointed we were about our door being left open all day. The lady on reception apologised but I don't think she really understood how this had impacted on us.
We often stay with Premier Inn when we go away as a family as we find them great value with a great nights sleep followed by a fab breakfast. I just feel very disappointed that we left there feeling undervalued and that our experience hadn't really been acknowledged by anyone.
We will be returning to Paultons park again later this year but will be booking a different hotel which is a shame as we've never felt let down by Premier in the past :0(

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nolantribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton (Eastleigh) Hotel, responded to this review, 5 August 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your review details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Any
English first
Stockport, United Kingdom
1 review
Reviewed 22 July 2014

Having stayed in this Premier Inn in summer of 2013 & trying to sleep in Temperatures in the 90s it was nice to see air conditioning fitted, however this time in a room looking out over the motorway, do they never sleep down south

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Quiet, great rooms, good location, easy to find, bar great, restaurant looked good but was full for the night so ate elsewhere recommended by staff. Good sized car park. Staff friendly, easy to find from motorway. Good value for money

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull
Level 1 Contributor
3 reviews
Reviewed 19 July 2014

My wife and I stayed at this Premier Inn on the 9th July and the 14th. Both visits were enjoyable as the staff were most helpful, the room clean and quiet, and both the breakfasts and the dinners in the adjacent Table/Table of a good standard.

The hotel is very close to the busy motorway, but the triple glazing is very effective.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank MatthewsSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Level 1 Contributor
4 reviews
Reviewed 17 July 2014

We arrived at the hotel; excellent reception. Disabled parking and room. Dinner and breakfast on both days. Bar service very good, likewise food and service in restaurant. this is our 5th visit to a Premier Inn. Room and disabled parking excellent. Will certainly stay at this branch again .

Room Tip: Get room on south side
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 478KennethH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penzance, United Kingdom
1 review
Reviewed 8 July 2014

Delighted with an excellent service from a very well trained english staff. Very refreshing to see that. Very attentive staff without being over bearing. Excellent double glazing, did not let any sound whatsoever.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grandmotherowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 July 2014

This is a convenient hotel near Southampton airport, right next to the M3 motorway.

Very friendly staff, good welcome and the breakfast was extensive and very good. It is a formula but it does work, comfortable bed, air conditioned rooms and a well trained team.

What more could you want for an overnight stay?

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton (Eastleigh) Hotel

Property: Premier Inn Southampton (Eastleigh) Hotel
Address: 117-119 Leigh Road, Eastleigh SO50 9YX, England
Region: United Kingdom > England > Hampshire > Eastleigh
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Eastleigh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton (Eastleigh) Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Start a cruise off in style with a stay in this quiet spot, handy for Itchen Valley Country Park ... more   less 
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Also Known As:
Premier Inn Eastleigh Hotel Eastleigh
Premier Inn Southampton (Eastleigh) Hotel Hampshire

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