We spent 2 nights here and split our family into 2 triple rooms. The rooms themselves were well equipped and had great air conditioning which was probably our favourite and most appreciated feature as the weather was very hot throughout our stay. The rooms weren't quite as clean as we would've expected but we gave the the loo and sink a quick clean ourselves so no big deal really. We all slept very well on the first night, the beds were very comfy and the rooms nice and dark. After our first night we went out to Paultons park for the day and returned to find that room service had been in and changed our towels but had left our door open. It was pointed out to is by someone who was in the room next door to us as we walked up the corridor on out return. Thankfully nothing was taken but it tainted our overall experience here. I didn't sleep very well that night as I wondered if someone had been in our room and through our belongings. I did report this to reception who apologised and said that they'd get the manager to come and speak to us in the morning... They didn't! We were asked on check-out if everything had been ok throughout our stay, I said how disappointed we were about our door being left open all day. The lady on reception apologised but I don't think she really understood how this had impacted on us.
We often stay with Premier Inn when we go away as a family as we find them great value with a great nights sleep followed by a fab breakfast. I just feel very disappointed that we left there feeling undervalued and that our experience hadn't really been acknowledged by anyone.
We will be returning to Paultons park again later this year but will be booking a different hotel which is a shame as we've never felt let down by Premier in the past :0(
- Official Description (provided by the hotel):
- Start a cruise off in style with a stay in this quiet spot, handy for Itchen Valley Country Park ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Eastleigh Hotel Eastleigh
- Premier Inn Southampton (Eastleigh) Hotel Hampshire