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“Lovely Hotel”
Review of Brookfield Hotel

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Brookfield Hotel
Ranked #1 of 4 Hotels in Emsworth
Certificate of Excellence
London
Level 5 Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Lovely Hotel”
Reviewed 7 February 2014

Really comfortable, clean and well run hotel. Staff were helpful and my room was warm and modern. The food was good and the restaurant a delight to eat in. I would definitely stay here again. There are not many hotels to choose from in this area, but this one did the job for me. It is quite close to the Motorway which is very handy.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clearaschristal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, Front Office Manager at Brookfield Hotel, responded to this review, 21 February 2014
Dear Guest,
Thank you for taking the time to post your review - your comments are greatly appreciated. It is our pleasure to have been of service to you and we look forward to seeing you again in the future. Remember to check our website for our latest offers and our new 2014 leisure breaks.
With kind regards,
Tracy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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507 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Hayling Island, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 February 2014

We had our wedding party here mid January 2014 and I can only give 100% praise - Jamie the wedding co-ordinator was amazing from the time we booked approx. 10 months before, he eased our minds several times and nothing was too much for him, he had so many helpful hints and recommendations he was amazing.

The actual function was brilliant the hotel staff were friendly, courteous and very helpful. Food was delicious (just to note Jamie is so thoughtful he even tried to ensure that my husband and I ate) and everyone had a good time. We stayed in the honeymoon suite which was large, comfortable and very clean. Breakfast was fresh and very appetising.

There was only one disappointment in that some of our wedding cards went missing, that was our fault for not being more careful and our excuse is that we requested no gifts from our guests so we didn't use a post box or similar, so would advise anyone to use one. The hotel staff tried in vain to locate them to no avail. They are all extremely helpful, polite, friendly and lovely people, would recommend this hotel to anyone for any occasion. It has a lovely feel about the place and those little extra things that mean a lot are taken care of.

Thanking all staff for all your help in making this special occasion truly special :)

Room Tip: Honeymoon suite!!! :)
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, Front Office Manager at Brookfield Hotel, responded to this review, 21 February 2014
Dear Guest,
Thank you so much for this amazing review - we are all so pleased to have been able to share your special day and we are delighted that you had such a wonderful Brookfield experience.
Jamie and the entire team strive to ensure our guests can simply relax and enjoy their time here whatever the occassion and they will be so proud to see your comments.
I know Jamie will be contacting you directly, but in the meantime we look forward to welcoming you back to The Brookfield in the near future.
Kindest regards,
Tracy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level 4 Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 January 2014 via mobile

My first visit to this hotel for a one night business stay. The welcome was warm and check in uncomplicated. The bar was quiet and the dinner order was taken there. Was invited through when the meal was ready to be served. I have no complaints about the service, in fact I have had much more inferior service at far more expensive hotels. The room was clean, comfortable and updated. I would happily recommend and stay again.

Stayed January 2014, travelled on business
Helpful?
Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie J, Front Office Manager at Brookfield Hotel, responded to this review, 28 January 2014
Dear Guest,
Thank you for taking the time to share your feedback - we are delighted that we surpassed your expectations and hope you will be a regular visitor. We do offer discounted corporate rates so please do feel free to contact us directly if you feel this could be appropriate and beneficial for you.
Kindest regards,
Julie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 6 Contributor
195 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed 21 January 2014

We stayed here for one night, booked at the very last minute and it was perfectly OK. The staff on reception were helpful and welcoming and the room was of a decent size and was clean. Our main problem was that we didn't get a good night's sleep - the bed seemed uncomfortable and the duvet was very heavy and we overheated (even with the window opened).

We didn't eat in the hotel in the evening. The cooked breakfast was OK - plenty of it but unexciting and the "continental" breakfast seemed to be just cereal, yoghurt and a limited amount of fruit (no charcuterie or cheese). Service at breakfast was fairly slow and we gave up waiting to find a member of staff to get me a cup of coffee after I'd finished eating.

I suppose we'd stay here again if we needed to be in this area - maybe a "3" is slightly mean - I'd probably give it "3.5" if I could.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KK06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie J, Front Office Manager at Brookfield Hotel, responded to this review, 23 January 2014
Dear Guest,
Thank you for your review - all feedback is equally important to us so we can continually assess, monitor and improve our quality and service.
I am so sorry that we did not meet your expectations during this visit. Your comments have been cascaded accordingly within the team here as areas we need to ensure are consistently at the high levels of service we strive to deliver to every guest.
I must also apologise that you did not find our beds comfortable, certainly we would be happy to discuss this with you on your next booking to see if we have a room with a different firmness level of mattress which may be more suitable for you - likewise, we do hold a small number of lighter tog duvets plus blankets & sheets in housekeeping which you can request at any time.
As you correctly point out, our continental breakfast does not include meat & cheese selections, but we will certainly take your comments forward for consideration in the future.
I do hope we get the chance to welcome you back later in the year and please do let me know if you would like to discuss anything further.
Kind regards,
Tracy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenilworth, United Kingdom
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 January 2014 via mobile

We have stayed at The Brookfield previously for one night and enjoyed the experience. On this occasion we stayed for two nights. Check in procedure was swift and efficient and our standard room prepared to a good standard. Our one complaint about our room was the shower was poor, with a trickle of water rather than anything of any force. It worked but we know from our previous experience that they have better showers. My partner had a cooked breakfast which she said was very good whilst I chose croissants which were very tasty but very hard. Service was good and plenty of drinks and toast were offered to us. We used the lounge on the first evening and had a lovely relaxing time planning our summer holiday in a warm, comfortable area with a very pleasant ambience. All the staff we encountered were polite and efficient and the free wifi available was invaluable. We will use The Brookfield again when we next visit Emsworth.

Stayed December 2013, travelled as a couple
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie J, Front Office Manager at Brookfield Hotel, responded to this review, 21 January 2014
Dear Guest,
Thank you for choosing to stay with us once again and we are so pleased that overall your stay was a good experience. There is always a warm welcome here in Emsworth for you and we certainly look forward to your next visit.
I am sorry that the shower did not meet your expectations on your last visit, but should there be any similar concerns during your future visits please alert the duty manager so they can address for you immediately.
Thank you once again and hoping your next stay will be even longer,
Kindest regards,
Julie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
2 reviews
Reviewed 30 December 2013

We booked a single night away at the last minute and what a fabulous choice we made. We took advantage of the offer at the time - bed, breakfast and three course evening meal. We had a lovely spacious room, with two chairs so we could sit and read or watch the TV, rather than lounge on the bed. The bath and power shower had hot water all the time. There was plenty of comfortable seating in the lounge area and bar area, with a log fire burning, giving a really homely feel. We were very grateful for the two vegetarian options offered to us and both were very good. The wine was reasonably priced. Service was excellent, with all the staff being very friendly and extremely helpful. We would like to highly recommend the Brookfield hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReadingShortbreakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie J, Front Office Manager at Brookfield Hotel, responded to this review, 21 January 2014
Dear Guest,
WOW - thank you so much for your outstanding review - we are so pleased you chose our Hotel and that you had the Brookfield Experience the entire team here strive to provide to each and every guest. We have just launched our new short breaks brochure for 2014 so hopefully there will be something there to tempt you back to see us soon or alternatively check our website or call us for the latest offers. We look forward to welcoming you back once again and hope you will be regular visitors.
Kindest regards,
Julie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippenham
Level 6 Contributor
218 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 28 December 2013 via mobile

We never actually got to stay at the Brookfield as when we checked in on Christmas Eve, they had a power cut and ultimately we were transferred to the Langstone Hotel for our two night stay.

However, we received a very warm welcome and I have to commend the staff for the way in which they handled the situation, which could not have happened at a worse time. We were kept updated and all arrangements made for us to transfer to the Langstone. The staff made sure that we were not inconvenienced despite the fact that they were having to deal with the fact they had no electricity.

I look forward to staying at the Brookfield one day.

Stayed December 2013, travelled as a couple
Helpful?
Thank SnowWhite78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie J, Public Relations Manager at Brookfield Hotel, responded to this review, 21 January 2014
Dear Guest,
Thank you for taking the time to add your review - your comments are greatly appreciated. As you mention, the external power failure could not have come at a worse time and we are so sorry that the Christmas experience we were looking forward to providing for all our guests did not go as planned or anticipated. We were so appreciative of our guests patience and understanding through the whole unfortunate situation and the festive spirit stayed with us all. We do hope that you will be able to take advantage of the complimentary nights stay we have subsequently offered to all guests affected by the power failure so that you will be able to experience our hospitality under normal circumstances.
Thank you once again and we look forward to welcoming you back soon,
Kindest regards,
Julie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brookfield Hotel

Property: Brookfield Hotel
Address: 93 Havant Road, Emsworth PO10 7LF, England
Region: United Kingdom > England > Hampshire > Emsworth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Emsworth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Brookfield Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
The Brookfield Hotel, Emsworth is ideally situated - right on the boundary between West Sussex and South Hampshire. Portsmouth and Chichester are both within 10 miles of the hotel and the No 700 bus-stop is right outside; so no need to get caught in the traffic. The small market town of Emsworth, between the maritime heritage of Portsmouth and the English cathedral city of Chichester, is a quite and attractive, yet vibrant and dynamic community, where the residents would not live anywhere else, and visitors are sure of a friendly welcome. The Brookfield Hotel has 39 bedrooms, all fully en suite with comfortable beds and all amenities. The Hermitage Restaurant is available for breakfast, lunch and dinner, with morning coffee and afternoon tea in between. Whether you are a hotel resident or not, you will always be welcome. Conferences, weddings, christenings, funeral teas and all family or business occasions can be arranged by the professional team at The Brookfield Hotel ... more   less 
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Also Known As:
Brookfield Hotel Emsworth, Hampshire

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