I booked two single rooms in this hotel for 5th October. We had come to Fareham to celebrate an old friend's birthday. I had booked the hotel over the internet without checking out the reviews. Big Mistake! The poor maintenance and lack of cleanliness in both rooms was disgusting. In neither room did the television work and in one the remote control was extremely greasy and needed a good clean before we could test it out (to find that the tv did not work!! - next morning we were told that the management knew about this, so why was it not fixed?).
Other faults were that in one room the shower thermostat control was broken and my friend having soaped herself was left with a scalding shower (turning the control to cold had no effect) and no way to clean off the soap conveniently. If she had stepped into the shower after allowing it to get hot she would have been badly scalded. In the other room, a cleaning product had been used to remove limescale, but the bath had not been properly rinsed out and there was no bath mat for the shower: The result made showering extremely hazardous as the bath was unbelievably slippery and I very nearly fell over. In fact an earlier guest must have suffered the same fate as the shower control bar was not attached to the wall and must have been wrenched loose to avoid a fall. I also resent the fact that there were no sachets of shampoo etc and no toilet brush was provided.
The level of cleanliness in the rooms was poor. For example in my room there was a coffee mug containing what looked like the remains of a cup of tea which had been there long enough to be showing the early signs of mould.
I am glad that steveboy66 enjoyed his wedding at the hotel. However, my room was directly above the bar and at 1.30am, I did wonder whether to insert earplugs or go down and join in!
The welcome was ok, but the manager had difficulty identifying the second room even though the booking had been confirmed and when he found it, he did not offer to assist us with our bags - we are both quite elderly.
So what if anything was good? Well firstly, the hotel is dog friendly and there is free wifi. The beds were comfortable (though one squeaked badly) and the bed linen was fresh. The breakfast next morning was excellent served by a lovely lady for whom nothing was too much trouble. However when we asked to speak to the manager because we wished to complain, we were told that he was still in bed and that she would make a note of our complaints and pass them on.
In my opinion, this demonstrates extremely poor management and explains the lack of cleanliness in the rooms. The whole hotel looked tired and at £59 per night, it is not cheap. We will not be staying there again.
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- Also Known As:
- The Roundabout Hotel Fareham, Hampshire