On arrival we sat outside the hotel for about 20 minutes waiting for someone to answer the door, we constantly rang the bell and knocked on the door with the door knocker. I then rang their telephone number. The call was answered then rang off I rang 4 more times before a woman answered. When I explained we were waiting outside she laughed then answered the door. We did not see any staff for the next three days. On the last morning I looked for someone so I could pay the bill with cash. The gentleman called me by the wrong name then handed me the receipt for payment. He said he had taken payment the night before from the card details I had entered when booking even though it was stated when booking, and also on their own literature in the room, that we had to pay on day of departure.We liked the cleanliness of the hotel and the location was good it was very quiet. Such a shame that the stay this hotel was spoiled by sloppy customer service.
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- Also Known As:
- Ellerslie Hotel Fareham, Hampshire