We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor value for money, poor service” 1 of 5 bubbles
Review of Frankie and Bennys Whiteley

Frankie and Bennys Whiteley
Ranked #119 of 162 Restaurants in Fareham
Cuisines: Italian, Pizza, American
More restaurant details
Restaurant details
Good for: Kids, Child-friendly
Dining options: Breakfast, Brunch, After-hours, Lunch, Dinner, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Gosport, United Kingdom
Level Contributor
25 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Poor value for money, poor service”
1 of 5 bubbles Reviewed 2 March 2014

We visited to have breakfast. The place had empty tables but we had to wait 15 minutes because they were very busy. We ordered a latte, but we were told that they could not do any specialist coffee.. so we order tea with free re-fills. Then we ordered the triple stack pancakes. What a disappointment! The pancakes are very similar to Asda's smart price... the waiters never offered us a re-fill; every and time we tried to get their attention, they just passed us by! Eventually, I cought the attention of a waitress and she looked so busy, so we asked for the bill. She came back with the bill and offered us raffle ticketts which we decline, she looked disappointed that we did not buy ticketts... I probably would have bought tickets if she had offered me a re-fill! Overall, poor value for money and the restaurant appears to be under staffed. Some staff members where ok (our waitress was very pleasant) But the rest of the team appeared to be stressed and not approachable at all. Breakfast in a supermarket cafe is cheaper and much better than in Frank and Bennys.

  • Visited March 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank Happis_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

388 reviews from our community

Visitor rating
    71
    86
    64
    64
    103
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Turkish first
  • Any
English first
Hampshire, United Kingdom
Level Contributor
39 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Poor”
2 of 5 bubbles Reviewed 27 February 2014

Went here for lunch today with a friend, taking a break from shopping. Waited for a table for a few minutes but our order was taken promptly. After half an hour and trying unsuccessfully to attract the attention of the manager who was buzzing around other tables, and having seen the customers at the table right next to us have their order although they arrived 15 minutes after us, I followed him across the restaurant and asked if we had been forgotten. He said not, and that food takes longer depending on the order. I pointed out that we had ordered a wrap and a burger - fast food - the same as had just been delivered to our neighbours. He said that he was a pizza oven down (I'm unsure why).

Our food arrived shortly after this, coincidentally. My wrap was decidedly light on chicken and was mainly iceberg lettuce and I had about half the amount of chips that my friend had with her burger. We were not asked at all during the meal if everything was ok, despite me being cross at the wait. There was no suitable apology at all, even an offer to take the drinks off the bill by way of compensation which would have stopped this review being put on. Customer service was very lapse.

We paid and left and will not be returning.

  • Visited February 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank bradburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
32 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“not great”
2 of 5 bubbles Reviewed 26 February 2014

waited until happy hour, ordered cocktails which arrived after we'd placed our order for food. the margarita slushy was salty in the actual drink and not just around the edge - not sure if that's just how it's done there or if some kind of mistake was made.
our starters arrived ten minutes apart, with two of us sharing calamari and two of us sharing a different starter. the squid itself was fine, but it really does not taste good with the sauce (comprising of what seems to be canned tomatoes and a few herbs). furthermore, the two of us who had the calamari ended up having bad stomachs afterwards.
the pizza we ordered as a half & half came out with no distinguishable halves with different toppings ended up just having all toppings mixed and spread over the whole pizza. not sure if this is how they do it there, but it is not made clear and could have caused some problems with diet requirements. not ideal really.
service was average, one girl redeemed the rest of the waiting staff we encountered, in all honesty. she was very nice.

Visited January 2014
Helpful?
Thank harrietdulac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“was it worth the wait?”
1 of 5 bubbles Reviewed 22 February 2014

After waiting an hour for our reserved table. The service of the starters were appalling, all came out at different times. Mains weren't much better. Waitress shouting across table for empty glasses when they weren't even finished. How is the place so busy? So over rated!
Give me a cheap and cheerful pub any day!

  • Visited February 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank soozyquoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fareham, United Kingdom
Level Contributor
90 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
“Great night out”
5 of 5 bubbles Reviewed 17 February 2014

We went Saturday after Valentines and had a fab meal. Theres always such a good atmosphere and the staff are brilliant- kept us informed of how long our food would be etc. Excellent quality food and we even got a free drink due to a mix up! Cant wait to go back!

  • Visited February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank friendlytraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Frankie and Bennys Whiteley also viewed

Whiteley, Fareham
Fareham, Hampshire
 

Been to Frankie and Bennys Whiteley? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing