I booked a long weekend as part of 2 nights 4 1 deal for my mum's birthday surprise and in addition champagne afternoon tea for 4 adults. The deal included breakfast both mornings and a 3 course evening meal.
The service was excellent especially from Catherine and Fiona in the reservation team. The waiters serving afternoon tea were attentive and quick in bringing out the sandwiches, tea and the delightful selection of cakes and a glass of champagne each. There was even some personal touches including a personalised note wishing my mum a happy birthday and a few chocolates on arrival in my parents room and a few more brought out during the afternoon tea.
As an extra treat we arranged for my mum to have a facial and a manicure which is a new addition to the hotel service. She thoroughly enjoyed this and felt very relaxed afterwards especially as was able to relax in the chill out room and enjoy the selection of fruit juices and magazines. She couldn't fault the service and this was important to us that she enjoyed her treat.
I'd thoroughly recommend a stay in this hotel.More