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“Poor service”

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Village Hotel Farnborough
Ranked #5 of 7 Hotels in Farnborough
Hampshire, United Kingdom
2 reviews
“Poor service”
Reviewed 7 April 2014

Ordered food and drink, our table was dirty with previous customers glasses on. When the food was delivered to us the waitress still did not clean or clear the table. We were sitting quite a way from the bar but could here the duty manager mouthing off to her staff, totally up professional .
Would not return

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank McLeod1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (163)
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English first
Greenville, SC
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 31 March 2014

I was here for eleven nights while on a business trip and had a fantastic stay. I had a room on the second floor on the front of the hotel and had no problems with outside noise or noise from neighboring rooms.

The bed was very comfortable, and the room was very clean. I was particularly impressed with how spacious the room and bathroom were. The temperature stayed regulated very nicely, and it was nice to be able to open the window for some fresh air. Wifi worked dependably. I did not watch TV while there, so I can't speak to channel selection. Water was wonderfully hot, and I had no trouble with water pressure. Laundry service seemed pricey, but I was grateful for the option; it was worth it not to have to pack extra clothes. I had every intention of using the fitness center but never did. Same with the onsite Starbucks.

Staff was very friendly and helpful when needed. Twice they ordered a taxi for me.

Most importantly, I felt very safe and secure.

I loved the two on-site restaurants. After a long day at work, it was so nice not to have to go anywhere else, especially as I was without a car and taxis are rather pricey. The burger at the pub hit the spot and the servers were all very friendly. I also frequented the Victory Chop House several times all with great success, three times with room service. The food was always good, and the room service was very prompt -- very helpful when working extra hours from my room. The breakfast at the Chop House spoiled me. It was reliably fresh with plenty of options to choose from.

If I could dock it a 1/2 star I would for two reasons, but neither are deal-breakers: the lighting in the bathroom and room was a little dark and the shower only provided a half door instead of a full door or curtain. For the lighting, it was plenty of light in general to live and to work by, but I prefer better light in the bathroom for applying makeup or styling hair than the design afforded. Also, having a partial shower door rather than a full curtain not only contributed to water all over the floor and lack of privacy but also allowed cool air in -- not fun on wet skin. Perhaps as an American, I'm just not accustomed to that kind of shower design.

They only provide wall-mounted liquid soap in the shower, so if you prefer a bar of soap, plan to bring your own.

All-in-all, I would happily stay here again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank randmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

Victory Bar waited over ten minutes to be served at the bar. Ordered food for three. After a 55 minute wait, all food arrived stone cold. Sent it back. Poor quality, and a poor recovery plan from the staff.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billgarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Farnborough hotels

London
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 March 2014

I purchased a voucher from Travelzoo for 2. It included free access to the gym, the pool, sauna and steam room, plus a 2 course lunch with a glass of wine. This cost just £25 for both of us. The hotel staff could not have been nicer, treating us with courtesy and care. We joined in with an aquarobics class, spent some time in the really well equipped gym, which had loads of space and more than enough kit for everyone. The pool was great and the lunch was excellent. Really well done to everyone.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank AnneReviewsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
154 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 2 March 2014

The hotel is conveniently located for the town centre and is only about 10 minutes from the Main Line station. It is also convenient for the Five exhibition hall and the FAST museum.

We have stayed at this hotel several times over the years. We even stayed during the first week of its operation. During its "short life" it has been through a couple of name changes and during each visit the place has become steadily worse in room quality and quality of service. It is almost like the DeVere chain has run out of cash !
The hotel is now more like a Leisure Centre with a 90 room hotel attached, than the other way around.

The reception area has a Starbucks, but forget about having a leisurely cup of coffee there; as it will be filled with the visitors to the health centre.

The similar things applies to the Victory Bar. It appears to be the local watering hole for the area rather than being a guest facility.

All of the rooms are painted a mushroom shade, are of a reasonable size. It should be noted that rooms at the front of the hotel, directly above the reception are approximately 4 feet or so longer. All have walled mounted LCD TV's. A work desk with decent lighting, the rooms in general have subdued lighting. The wall furthest from the door is a full double glazed window, full length black venetian blinds and black out curtains. All rooms have air conditioning. The TV channel availability is extremely poor, they don't even offer all of the Freeview channels !

I booked 2 rooms in this hotel. We arrived a little early and only one room was available (no problem). The two single beds were ok, but becoming slightly tired with age. There was no privacy from the outside as the blinds were missing.

On arriving back to the hotel later in the afternoon our second room (Rm 319) was ready. We tried the beds for support, only to find that when I tried to lay on one bed I rolled off. On investigating this phenomenon by removing the sheets we discovered that the mattress had completely collapsed on one side. We checked the other single bed and it was suffering from the same problem.
We reported this to reception and they arranged a change of room and an upgrade. The Duty Manager was also called and she checked the condition of the beds and stated "obviously these beds have been worn out for some time and the problem should have been raised with management by the housemaids". The Duty Manager also stated that also arrange a form of compensation in the hotel restaurant.

The "Upper Deck" rooms. These are on the 4th floor. We had considered booking these up for this trip, but after previous experience of this type of room at other hotels in the chain, deemed it not worth the money. Starbucks instant coffee (with added coffee grouts), a couple of" run of the mill toiletries" and access to Sky doesn't justify the price.
After trying to sleep the night in the upgraded room (Rm 417), we discovered that rooms mattress was also far from new. In addition, the venetian blinds did not work and we put up with subdued lighting during daylight hours.

The evening meal in the restaurant. We were taken to our table before 7pm and placed our order by 7.05pm. In enough time we were told to be entitled to a cheaper priced 3 course meal; and our first round of drinks were on the house due to the room problem.
Drinks, starters and main meals arrived ok. But after 20 minutes of waiting for the desert we were told by our waitress that the kitchen is short staffed (nb. the restaurant used the same excuse on a previous visit). After 40 minutes I asked the restaurant manager if it was normal to wait that time. In under 5 minutes the desserts were on the table.
The food - I ordered a steak and it was good. The rest of my family ordered chicken and cider pie. What they got was Chicken, Bacon and 50% Mushroom pie.
We had no problems with those ingredients, but you can imagine the problems some guests would have. The accompanying vegetables on the other hand were dried out and flavourless. The desserts were terrible (Banana Toffee Eton mess and Chocolate Moouse). The "Mess" was made up of indeterminate ingredients and the moouse was so thick it was more like a truffle (which may have been due to its age).
We were having a good old chat during the dinner, but the total dining time was 2 hours and 40 minutes. When we asked for the bill, it appeared in under a minute and surprise, surprise was wrong by £38. It then took the manager a further 10 minutes to rectify the problem.

As for the breakfast. A good selection, it is only a pity that it wasn't cared for when on display. The scrambled egg was move like dried cut up pieces of omelette and the fried eggs were dried up bullets. I also don't know what hotels do with bacon now; but that was displayed as clumped up slices covered in white emulsified fat.

We will not stay in this hotel again and will think twice about the Village chain in general. Did we complain, no, we were just too darn knackered.

Room Tip: If you have to stay here, then the 3rd floor in a room at the front above reception. They are larger...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TerrythePotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 March 2014

Went to The Village in Farnborough for a work Christmas do in December 2013.
This was a dreadful experience and wildly overpriced for what it was.
The cost was around 40 pounds per head.
We were seated at 8pm and and packed in like Sardines. Almost to the point of Claustrophobia.
The food didn't arrive until around 9.30. This was especially poor, considering the food choices were provided weeks in Advance. The plates were ridiculously hot and the food was cold. I went for roast Turkey which was average at best. The potatoes were barely cooked. The food quality was very poor and i wouldn't even feed the leftovers to a dog.
A replacement meal was offered, but considering the same complaint came from every member of our party even with a selection of meals, this was hardly any compensation.
The DJ had started before dessert was served. Dessert was also very poor.
When a complaint was lodged by the head of our party, the following day, it was poorly received and the excuse given for no compensation was one of our group was rowdy at the end of the night.
Not only would i not recommend this venue for a christmas party, but I would avoid at all costs.
Very poor service on the day and no attempt to address a genuine complaint.
Abysmal!!!!

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
2 Thank Steveo_1M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level 6 Contributor
144 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 February 2014

Great hotel up to usual Village standards about 10 mins from Farnborough Main station. Usual high standard rooms offering seating and wardrobe space as well as IPod dock and complimentary wi-fi. Good range and quality of food in the restaurant supplemented by good efficient service by young lady who was great. Breakfast usual buffet choice, and no problems

Room Tip: All good, but rooms facing the front are prone to traffic noise
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phileasfoggtmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Village Hotel Farnborough

Property: Village Hotel Farnborough
Address: Village Hotel Pinehurst Road | Pinehurst Road, Farnborough GU14 7BF, England (Formerly De Vere Village Farnborough)
Region: United Kingdom > England > Hampshire > Farnborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Farnborough
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Village Hotel Farnborough 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Village Hotel Farnborough is located just off the M3 motorway, only 1 mile from Farnborough Airport and Rail Station and just 38 minutes to London Waterloo by train. It is also close to the M25 and M4. Nearby attractions include Windsor Castle, Legoland and Thorpe Park. Village Hotel Farnborough has 123 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Farnborough Hotel Farnborough
Village Hotel Farnborough Hampshire

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