I'll start with the good, of which there is plenty: 1pm is an unusually early check-in in my experience and was really useful on this occasion. The room I was allocated had just been refurbished and is absolutely beautiful, to the exent where I took pictures of the paint colours to try and recreate at home! I like the sheet/bedspread combination rather than a duvet which doesn't let you regulate the temperature so well. Bathroom only had a shower, but an excellent shower, and despite being a solo traveller, unlike many hotels they left me 2 sets of lovely towels. The TV is good. The room temperature was fine. I ordered a good bar snack in the evening and was able to take it to my room. Hairdryer in the bedside drawer. Really good lighting.
Now for the not so good, and some of this is my personal preference rather than where the hotel may be going wrong: The staff are efficient, but not necessarily very warm or welcoming, with the exception of the receptionist on Sunday morning. My 2 particular bugbears, though firstly, lack of information in the room (one laminated card with breakfast times on and local information is all it would take, and means I don't have to play Dan the Memory Man once I get to my room having had a brisk rundown on timings from the receptionist). Secondly, no iron in the room. If you ask, they bring one, but it always seems to be when I've just got out of the shower I realise there isn't one. Breakfast - well, I don't think I've ever seen anything like it. There is cereal and various fruit juices to help yourself to, and table service for coffee (only one coffee, no pot or refill). I opted for the continental - 2 slices of ham, a cheese slice cut into two, some tinned fruit salad and a yoghurt. Oh and a pot of Philadelphia cheese, although where you are supposed to spread that is tricky when only one slice of toast is provided. I assume this is portion control and budgeting, good if you are on low carb diets, but surely they could stretch to 2 slices at least?! The noise at weekends from the aircraft is there, but minimal. The noise from other guests can be obtrusive in an old building, but the hotel has no control over that.
One word of warning - the sash windows. They are held up by little bolts, but are incredibly heavy, if you need to shut the window take great care and hold onto it securely or get your fingers out of the way! Another tip - it looks as if the parking is only on the narrow road spaces, but there is a carpark further along which is easier to get out of.
For the room I had, 3 stars seems a bit mean, but I hope the constructive comments are taken on board. It could go from average to really good with a little effort.
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- Also Known As:
- Falcon Hotel Farnborough, Hampshire