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“Really Good Stay!!!”

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Holiday Inn Farnborough
Ranked #6 of 7 Hotels in Farnborough
Tonbridge, England, United Kingdom
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Really Good Stay!!!”
Reviewed 1 December 2013

For my Mum's birthday we decided to go away for the weekend to Farnborough and we booked a stay in this hotel for one night. The staff were friendly and welcoming, although my Dad had a few troubles while checking in because a woman behind the desk asked my Dad to pay £42.00 even though we had already booked and pre-payed online. But we did sort it out and it was fine, we later discovered that she was a brand new member of staff. We went up to our room and it was spotless, not a speck of dirt in sight, Perfect!!! The beds were really comfy and the duvets weren't too thin. I had a really great nights sleep, didn't wake up once! The breakfast was also really nice, but no pancake machine! :( We then went down to use the pool which was a nice temperature and wasn't too shallow, there was also a steam room, sauna and hot tub! That was all really good. As it came to checking out the staff behind the desk was friendly and polite, asked how our stay was e.t.c .... we asked which would be the best place to go out of Farnborough, Farnham and Aldershot, he was helpful and recommended Farnham. He also asked how much we would rate our stay out of 10, we gave it 8, really good hotel! Wouldn't mind going again!!!
Thank you for reading!
I hope you found this review helpful!!! :)

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celeste J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 21 January 2014
Dear Celleste J

Thank you for taking the time to review our property. Your comments are one we are all definitely proud of at the hotel and I was glad to read that despite the initial misunderstanding upon check in, you found the hotel to be clean and comfortable and the staff to be friendly and welcoming.

We hope to have the pleasure of welcoming you back in the near future.

Kind regards
Robert Head
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Bexhill-on-Sea, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 November 2013

Stayed at this hotel for 2 nights for a party. Great Staff, Good modern clean and spacious rooms, although pillows a little hard, however soft pillows provided upon request. Easy access has only 3 floors so as I don't like lifts, it was perfect. The restaurant is good, with a good choice of food well served. A very popular hotel for parties and weddings, so may be a little noisy from time to time. It is comfortable and the staff very helpful. The only fault I could see is the breakfast, a typical breakfast bar with good selection, however due to a wedding one night the next day it took some time to get a full English as the trays were constantly being emptied, and there was a constant queue for the toaster. Staff were on the ball and quick to replace items that were missing.

Room Tip: Ask the staff if you require a quieter room.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiberius1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 5 December 2013
Dear Tiberius1,

Thank you for taking the time to review the Holiday Inn Farnborough and the great feedback provided. I was delighted to hear that you enjoyed your stay with us and found the staff very helpful.

I would like to apologise for the breakfast replenishment in the morning, but am also glad to hear you felt the staff where quick and efficient to replenish the missing items. I have fed back to the Kitchen team to ensure the morning after functions we have plenty of stock readily available to ensure this does not further happen.

Many thanks once again and we look forward to welcoming you back to the hotel in the future.

Kind regards

Robert Head
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 November 2013

The hotel is very nice and all areas were clean and tidy. Unfortunately the service in both the bar and the restaurant was extremely poor. On numerous occasions the bar was unmanned and and service was slow. Food ordered over the bar took a long time to arrive and did not come in order sequence. Breakfast was the only meal we took in the hotel and once again there were problems. Initially there were no glasses for the juices and when they appeared there was no juice. Replenishment of the brerakfast buffet was sporadic and mostly initiated by residents having to ask. An order for a replacement pot of tea was lost in the ether. Overall not the kind of service we are used to in Holiday Inn Hotels.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Farnborough, responded to this review, 18 November 2013
Dear Charles R,

Thank you for taking the time to express your thoughts and concerns. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2013

We stayed at this hotel for 2 nights B&B (whilst visiting LEGOLAND) (Mum, Dad, two boys aged 4 and 7) .Hotel nice and clean and breakfast very good with plenty of choice. We didn't eat evening meals or order drinks from the bar but the prices seemed quite high. We ate out (local Harvester and Brewers Fayre pubs). Parking plentiful and amenities good - Pool and health suite were clean and one of our party had a massage by one of the salon staff and this was good. All staff seemed very helpful and polite. We would definitely visit this hotel again!....Oh another nice touch that the hotel provide cookies and milk vouchers for the children, which is an unexpected extra.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KezerGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 5 December 2013
Dear KezerGloucester,

Thank you for your review 'Good Hotel - Legoland stay'

I was pleased to hear you and your family enjoyed your stay with us and of course the surprise of the milk & cookies.

Feedback such as this allows future travellers and Legoland explorers a real insight into the hotel.

Once again, thank you for taking the time to review the hotel and we hope to be welcoming you back soon.

Kind regards

Robert Head
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2013

I stayed at this hotel when attending a training course for work. I was extremely impressed, the facilities and service were second to none. The room was clean and comfortable, the food both for evening meal and breakfast was delicious with a good choice. I used the swimming pool and gym again both very good.
Everything for the comfort of guests was thought of even down to a refreshing glass of lime and soda water and fresh cookies in reception.
I would recommend this hotel to anyone.

Stayed October 2013, travelled on business
Helpful?
Thank Jayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 12 November 2013
Dear Jayne B,

Thank you for your excellent feedback. We were all so pleased with your review and to hear that you found the team at the hotel to be friendly, helpful and the service second to none. Your comments have been forwarded to them as this is something they can be proud of.

Thank you once again and we hope to welcome you back to the hotel in the near future.

Kind regards

Robert Head
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelso
2 reviews
Reviewed 28 October 2013

Great welcome, friendly staff, Lovely swim pool, & jacuzzi. My children (aged7 &9) enjoyed helping themselves to fantastic, well presented breakfast, lots of choices. Comfy beds. We visited as part of trip to Legoland, the only negative was the drive to hotel after Legoland had closed at 5pm- took longer than we expected. Very busy traffic.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 12 November 2013
Dear Yvette S,

Thank you for the time taken to review your stay with us at the Holiday Inn Farnborough.

The team and I were all so pleased with your review as not only is it helpful for future travellers to choose where to stay, but also a great way for our staff to be recognised for the great service they provide. It's great to hear your children enjoyed the pool and breakfast.

Many thanks once again and we look forward to welcoming you and your family back in the future.

Kind regards

Robert Head
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 October 2013

Just wanted to get away for the weekend, and had never been to Farnborough. To be honest, we didn't have high hopes, but turned out to be very good indeed. Easy access and parking, pleasant, helpful reception and staff, clean and (relatively) spacious room and good facilities.

If I had to pick a 'fault' (and this is very trivial) I found it rather strange that I couldn't order drinks and bar snacks by going to the bar - I had to take a seat and wait for someone to take my order. Excellent food, but just a slightly unexpected way of ordering.

Highly recommended.

Room Tip: If there is an event on, then ask to be as far from reception as possible. It's worth the walk.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasJeffDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert-Head, Manager at Holiday Inn Farnborough, responded to this review, 12 November 2013
Dear TexasJeffDorset,

It's great to see we exceeded your expectations of the hotel. Thank you for your kind words regarding our team and hotel.

Our team like to ensure all our guests get the full service experience which is why we like guests to relax and rest whilst we take care of things, I have passed on your comments regarding the table service to the F&B manager to ensure we are doing this the right way.

Thank you again for taking the time to review our hotel, I hope we get the opportunity to welcome you back to the hotel in the near future.

Kind regards

Robert Head
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Farnborough

Property: Holiday Inn Farnborough
Address: Lynchford Road, Farnborough GU14 6AZ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Farnborough
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Farnborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Farnborough 3*
Number of rooms: 142
Official Description (provided by the hotel):
Located on the Hampshire/Surrey border with easy access to the M3/M25, the Holiday Inn Farnborough is a great choice for a weekend break for visiting Birdworld, Legoland, Thorpe Park, Chessington World of Adventures, Wisley Gardens and Aldershot Military Museum.The hotel is within walking distance of FIVE, the South of England's new premier conference venue, the Farnborough Air Show and the Aldershot Army Show, and is two miles from Rushmoor Arena, which hosts the annual South of England Tempest Rally among other events.This Farnborough hotel offers guests comfortable air-conditioned bedrooms, with high-speed Internet access and full use of the Spirit Health Club with its pool, jacuzzi, steam room, sauna and well-equipped gym. Our newly refurbished restaurant offers varied menus with daily specials and themed menus once a week, and light bites are served in the lounge. Kids stay & eat free.*We take pride in delivering an efficient, friendly service for conferences, private parties and weddings. Our 10 meeting rooms offer scope for flexible programmes and events for up to 180 delegates/guests.See the hotel's package page for special overnight packages, hotel offers and our monthly theme/tribute nights.*Terms & conditions apply. ... more   less 
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Also Known As:
Holiday Inn Farnborough Hotel Farnborough
Farnborough Holiday Inn
Holiday Inn Farnborough Hampshire

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