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“Premier Inn, Farnborough”

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Premier Inn Farnborough West (Southwood) Hotel
Ranked #3 of 8 Hotels in Farnborough
Certificate of Excellence
Yorkshire, UK
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Premier Inn, Farnborough”
4 of 5 bubbles Reviewed 2 May 2012

Good comfortable and well managed budget hotel. Staff very fiendly and helpful. Easy access from M3

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKVocalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

Traveller rating
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    147
    50
    22
    13
See reviews for
125
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Burton upon Trent, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 1 May 2012

Needed a place to stay as we took little girl to Pirbright to join the Army. This PI is not as close as another. but looked better than the one on the doorstep. It feels like it is in the middle of a very industrial area, so I guess you tend to stay on site.
Reception were very friendly in the hotel; room was adequately equipped, but, if you need a shower cap, take your own! Partner ended up using a bin bag tied over her hair!!!!!
Monkey Puzzle pub ok. Beer reasonable but, as a Northerner, I had forgotten how much the Southerners like flat bitter!! Could have been so much better with a sparkler on, but even with the third pint (same server), this was not offered. Not good!
Dinner ok; breakfast better although the bacon was overcooked. Some of the advertising displays suggest that they are doing something about the food in there so it may improve.
Would I go again? Yes, for her passing out parade. For any other social reason? No. For business? Yes, if my employer won't let me book anywhere better.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpannerGunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Farnborough West (Southwood) Hotel, responded to this review, 3 May 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs.

Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roermond, The Netherlands
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

Can recommend this hotel, also one of the better PI I have stayed in.
Also brewers fayre is ok, especially good for kids.

Room Tip: Family room was OK
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 April 2012

Stayed here recently when passing through for a job interview. We gained the impression during our stay that this place is not in the best of areas to my mind, personally would not wish to stay there again. This was fine as we were only staying the night / not leaving the hotel grounds, however I wouldn't recommend for single females. Our main issues were with the temperature in the hotel (our room was really cool, and there was only an electric heater in it, which the receptionist told us was set to a maximum temperature - which was too cold for us). We ended up having to request an extra duvet, of which there was none, but to their credit they did bring two singles. The real issue was with the food. Under no circumstances if you're a business person or anyone with remotely higher standards than a greasy spoon should you eat here. I felt so sick that I almost threw up - my burger was charcoal black, a fact which I could not report due to being unable to get the attention of any staff in the bar (it was 4 people thick). I therefore reported it in the reception. Despite their 'good night' guarantee, they didn't offer to refund our room, saying that the restaurant didn't fall under that, but that they'd 'have a word with the chef'. I tried to complain to Premier Inn's guest reservations team, however being kept on hold for 15 minutes, they hung up on me.

Room Tip: I think this place is most suited to male guests, and particularly there seemed to be a lot of '...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExecutiveSleeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Farnborough West (Southwood) Hotel, responded to this review, 30 April 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by our Customer Services Team and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Otaki Beach, New Zealand
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

On arrival the receptionist was very helpful and friendly, the room was a good size and very clean. There was everything I needed there, the bed was very comfortable. could not fault it. My only complaint was at the Monkey Puzzel, we waited a very long time for our food, 20 minutes for our dessert, which was not their best, the main part of our meal was excellant when it arrived. Breakfast was great.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annas67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moffat Scotland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

Very comfortable three night stay at the above, room very clean and staff most helpful

Room Tip: Try to avoid rooms which front onto the car park and Restuarant, early morning deliveries can be noi...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank No29wellstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincs
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

Stayed here for 4 nights, Had great service and great food at the Monkey Puzzle.
Room was imaculate and comfortable. Breakfast was hot ., well cooked and delicious especially the sausages.
We tried the mexican buffet one night,,it was delicious and great value at £5-99 each-all-you-like.
The pub is very nicely laid out and the staff are friendly and helpful.
The only critisism was the barmaid (Gemma) who spent more time chatting to other staff than serving customers who were queing up to place food orders. Not good as this is the only purchase point in the pub. She must be the slowest barmaid going and soooooooooooo irritating,
The rest of the staff were lovely . friendly efficiant and professional. especially the lovely lady on duty at breakfast time.

Room Tip: Ask for a room at the back,,then you wont be bothered by car park noise,
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank winnie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Farnborough West (Southwood) Hotel

Property: Premier Inn Farnborough West (Southwood) Hotel
Address: Ively Road | Southwood, Farnborough GU14 0JP, England
Region: United Kingdom > England > Hampshire > Farnborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Farnborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Farnborough West (Southwood) Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
The ideal spot if you're heading to the annual Farnborough Airshow, just five minutes down the road ... more   less 
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Also Known As:
Premier Inn Farnborough Hotel Farnborough
Premier Inn Farnborough West (Southwood) Hotel Hampshire

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