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Premier Inn Fleet Hotel
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Reviews (514)
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All reviewstrain stationcar parkgood nights sleepair concosta coffeepay and displaymeal dealfried eggsfree wifiplenty of parkingclean roomsconvenient locationexcellent staymain roadfamily roomcomfortable staystayed one night
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Reviewed 27 October 2013

Mmmm new Premier Inn at Fleet,great we thought!
On arrival we were greated by an enthusiastic staff member who was soon joined by 2 others who proudly announced they had only been open a short time.
we then asked for a PI brochure as we had had one before to plot our trips,but were told we could only access PI on line,shame!!
Check in by computer,not rocket science but not the same as the warm friendly reception we were used to from PI's,also staff talking non stop on walkie talkies,as we were the only one's checking in I have to ask why????
Our room was basic,small for a twin and rather like sleeping in an office!air con only down to 19 still too warm at night.
we were advised that after we had settled in if we would like to go down to the restaurant we would be given coffee,as there were only 2 tubes of coffee in the room we thought this was good,on arrival at the restaurant no staff member only men in suits,we were later told PI management,who ignored us!!!!
we decided to eat in "The Kitchen"walkie talkies at the ready!!maybe they could walk across to each other??
The meal was not good,1 rump steak and 1 mixed grill,oven chips which were cold and only 8 to 10 on each plate,6 green beans,burnt chicken and a fried egg which could double as a Frisbee!!!!VERY POOR!
2 Peronis £7.30 a little overpriced??
Breakfast,don't bother,no hot breakfast available,well only scraps and when more was bought was loaded onto the plates of large family,did we really have to subsidise kids eating free??After 2 attempts settled on toast and coffee,an exspensive breakfast!!!!
We were asked if we slept well,we informed 2 members of staff that the sink gurgling throughout the night had kept us awake,Good nite guarantee not offered!
We decided to leave and not spend the second night we had booked,the kitchen restaurant needs to up it's game,overpriced and poor food,availability of breakfast very poor.
The staff are very pleasant but seem to lack experience,they need a role model and guidance this is not their fault but management on PI's side.
They did refund the second night and can only thank the 2 young ladies for their thought.

  • Stayed: October 2013, travelled with friends
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2  Thank janire664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

after staying three nights the hassle of breakfast became very annoying. Asked if we wanted poached eggs but so was everyone else & there was no times on orders. Took ages & then very poor. Didn't bother again. Juice was warm. On the quietest morning Monday no yogurts, no bread, bacon was cremated, no hash browns, hardly any scrambled eggs, no mushrooms. Coffee was disgusting. I felt that I was being taken advantage of by paying £9 to provide a free breakfast for children. Wouldn't pay again which is a real shame as convenient.

  • Stayed: October 2013, travelled as a couple
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Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Stayed here while hotel was just recently opened. Staff could not help that premier inn management had not done their home work of essential things to arrange when you start: enough qualified staff, enough food supllies....shame. Rooms are ok and enough space, parking free and just off the M3. Nice to visit Legoland, Windsor, Winchester and Farnborough

  • Stayed: October 2013, travelled with family
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1  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Over priced for what it is, rude breakfast staff, poor quality coffee/breakfast - machine coffee half filled cup for full price coffee

Clean, fairly comfortable room. Securit good, good location, parking good.

Bathroom very basic, not as clean as expected (new hotel)








  • Stayed: October 2013, travelled as a couple
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Thank chantel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

About 2 miles off M3 at Fleet. Fuel station opposite. Newly opened hotel so fresh and clean throughout.
Parking free but only to hotel guests, otherwise pay at meter. Ask at reception to be put on free parking list.
Receptionist got me to use automatic check-in which took a while to get used to. After driving over 500 miles from Strasbourg the same day, we just wanted to go to our room so this was a bit inconvenient. There was nobody else waiting to be checked in.
As with other premier inns,everywhere was very warm.. Noisy air conditioning no lower than 19* too warm to sleep so switched off. Breakfast was good, no queue for seating, but again restaurant too warm.
Usual PI bedroom layout with TV, sofa bed, desk, tea/coffee.
As the hotel is new,the bathroom with bath/shower was spotless.
Entrance to the hotel was at the front whereas parking was situated at the back so may cause problems in rain or wintry weather. Could do with additional rear access.
Room overlooking car park was very quiet. Soundproofing good and doors closed quietly.

  • Stayed: October 2013, travelled as a couple
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Thank levant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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