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“Wonderful Wedding”
Review of The Elvetham

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The Elvetham
Ranked #1 of 1 Hotels in Hartley Wintney
Certificate of Excellence
Norwich, United Kingdom
Level 4 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful Wedding”
Reviewed 5 April 2014

Have just had a wonderful weekend at this amazing historic hotel. Family and friends gathered for my nephew's wedding. Very friendly and attentive staff, excellent food. We stayed overnight in a spacious, clean and reasonably priced room and had a great breakfast the next morning :) Lovely grounds to walk in and the weather was just perfect.
Excellent weekend - would highly recommend a stay here. :)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DianeDuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Edinburgh, United Kingdom
Level 4 Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 March 2014 via mobile

You get what you see with this historic stately room. Large bedrooms, excellent service, and plenty of grounds to walk around. Restaurant menu and food presentation is a bit formal (which may suit some people) and bar are can get very busy if there are conferences on site. Free wi-fi in all areas is a big bonus and much appreciated. Overall, a good choice of venue if staying on business or pleasure.

Stayed March 2014, travelled on business
Helpful?
Thank MartScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnham, United Kingdom
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 March 2014

Visited in a group for a funeral tea. Despite the sadness of the occasion, it was a lovely experience. The tables were set up beautifully, a glass of wine was served on arrival, followed by a full afternoon tea. Having had meals in some of the top London hotels, I cannot complement the staff at The Elevetham enough, it was on a par with The Ritz but obviously at much more affordable prices!

I have also visited in the past for a birthday lunch and for an evening meal. Both occasions were very enjoyable, with excellent service on both occasions and lovely food.

Room Tip: Haven't stayed so can't comment
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank foggie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
78 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 February 2014 via mobile

Located in a old castle within a large park, this hotel is very charming with its old atmosphere.
I like the bar with its fireplace.
But if you fancy more contemporary design this place us not for you.
There is a gym but it is 100 m outside the main building.
Free wifi in all the hotel.

Stayed February 2014, travelled on business
Helpful?
1 Thank raphy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 February 2014

I was invited to a wedding here at the hotel. I decided to book a room for the night of the wedding.
The wedding arrangements were well organised by the family and the hotel. It was a wonderful 24hrs assisted by the well trained and helpful staff at the Elvetham. My room was well appointed clean, quiet and very reasonably priced. The breakfast was terrific. What more can you ask?

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRB300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballymena, United Kingdom
Level 6 Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 13 February 2014

My friend and I stayed here for 2 nights for my nephew's wedding. Our first impression of the hotel was awesome, set in beautifully landscaped gardens and lit up in the darkness of a winters evening and we were not disappointed. We were greeted very warmly by reception staff and found our room to be spacious and welcoming. There was a huge variety of food for breakfast to cater for every taste.
The wedding feast itself was absolutely delicious, the presentation excellent, and staff courteous.
This stunning, superb Mansion and grounds complete with faultless service, made the wedding a day to remember.

Room Tip: The entire hotel was booked by wedding guests and we heard no negative remarks about any of the room...
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  • Stayed January 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank jackslybacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 February 2014

We had booked a wedding here, but life dealt a blow. My daughters father was diagnosed with terminal cancer. Which caused an array of emotions, so planning a wedding was not upper most on my daughters mind. Emotions were running high and all over the place. My daughter informed the Elvetham wedding team. We were aware that the 2k deposit was non refunable, but due to the personal circumstances we thought they would return all or at least some. The Elvetham showed no compassion or cup of kindness. The original date was covered, so The Elevetham had 2k for doing nothing. Don't book your wedding here.

  • Stayed March 2013, travelled as a couple
    • Value
    • Service
Helpful?
7 Thank rabbitstewandsylvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PetershamGroup, Owner at The Elvetham, responded to this review, 5 February 2014
I have to reply to this unfair review that is factually incorrect. It is sad that some reviewers abuse the site in this way.

Our wedding deposit policy, like most venues, is to not transfer or refund deposits as we would end up with dates with no bookings and the business losing money. The original wedding date in Feb 2012 was set and when it became clear that the couple had some serious family concerns and worries, we compassionately agreed to transfer their deposit to a date in November 2012. We were unable to sell the original Feb 2012 date and had an empty and therefore loss making day.

They cancelled the Nov 2012 date for further family reasons and we agreed to move their booking to November 2013. Fortunately we did sell the November 2012 date to another couple. They cancelled the November 2013 date and we were unable to sell this to anyone.

At their suggestion we even agreed to transfer the deposit to one of their friends, if they wished to choose a date. We gave them a month to arrange this and never heard back from them, until the bride's mother - the reviewer - asked for their deposit back because we had been so unreasonable, insensitive and inflexible. Really?

We did all we could to help this couple, often at our expense, and a negative review on tripadvisor was threatened and was therefore inevitable.

Philip Warden - Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Elvetham

Property: The Elvetham
Address: Fleet Road, Hartley Wintney, Hook RG27 8AS, England
Region: United Kingdom > England > Hampshire > Hook > Hartley Wintney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hartley Wintney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Elvetham 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Elvetham is a privately owned country mansion, taking great pride in delivering outstanding customer service and attention to detail. We are located just outside Hartley Wintney, a quaint little village in Hampshire, surrounded by rolling countryside and beautiful views. Our fascinating history dates back many centuries yet our modern approach to our customers is fulfilled with dedication and professionalism. ... more   less 
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Also Known As:
The Elvetham Hotel Hartley Wintney
Elvetham Hartley Wintney
Elvetham Hotel Hartley Wintney
The Elvetham Hartley Wintney, Hampshire

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