I have never been in such a poor Costa (and I have been in a few!!) When people say nothing is too much trouble this is quite the opposite as far as this Costa is concerned as everything does seem to be too much trouble. You ask a member of staff to clean a table and you get 'Huff' and she just brushes the crumbs etc on to the floor. You ask for you coffee to be done a certain way or in a cup and you get a 'Tich I suppose so'. This is all of course when you have been finally served as the service is always extremely slow.
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