Booked two rooms one for my wife and I and one for my daughter. But on arrival found my daughters room was some considerable distance and on another floor to ours however I mentioned this to the lady on reception who was very helpful and switched my daughter to the room next to ours which was a connecting room. First class service from the receptionist and one of the ladies that looked after the rooms especially as it looked as though they were about to go home after their shift.
The "but" part from the title above was that the first room my daughter was given really smelt, stale or possibly damp. The old building looked as though it was over due for a good renovation. The second moan was only one hand towel provided in a double room. I understand this is company policy which is appalling considering we were having to pay nearly £100 for a room.
That said the staff happily gave a second towel when I asked for one which I had to do every day.
Where are the headline prices? It seems the prices increase as the rooms fill and we are being ripped off just like the airlines.
Rooms were very clean but we were in the new extension.
Although the rooms have triple glazing if you open the window to get some fresh air there is a lot of noise from the A3. I suspect rooms will get very warm in the summer, little ventilation, fan provided but had collapsed so would only keep the floor cool! Fan in my daughter's room made the most awful noise. (broken gearing)
If it wasn't for the niggles I would have given an excellent score.
- Official Description (provided by the hotel):
- In a glorious setting just minutes from the city centre, Spinnaker Tower and Gunwharf Quays ... more less
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- Also Known As:
- Premier Inn Portsmouth (Havant) Hotel Havant
- Premier Inn Portsmouth (Havant) Hotel Hampshire