From the moment you drive up to the front door, you KNOW you are in the hands of the most professional team of multi cultured, helpful and knowledgable people in the business.
It is not possible to do anything but relax, and the service (24 hrs a day I think) is personal and personable from stoking up the fire at 3.00 am to fulfilling a request for Marmite at breakfast.
Nothing is too much trouble for the staff who perform their duties expertly and quietly, with true diligence and style, whilst retaining a genuine smile all the time.
I have no idea who trains them, but I could name several hotels who could learn a great deal about how to motivate and train their staff.
More relaxed after 3 nights than most hotels after 7!