Stayed 2 nights by myself at Chewton Glen between Xmas and New Year. Purpose of visit was pure rest - I was looking for no hassle and plenty of sleep.
Good points first. The hotel is set in beautiful grounds and is full of character. Staff were very welcoming, reservations in particular did a fantastic job of answering my questions before I booked and offering to bring in additional therapists to accommodate my spa treatment requests as the spa was fully booked. I felt they really wanted my business. Room (bronze) was lovely, spacious, with balcony and nice views.
The bad was that nothing seemed to go easily. No hot water when I wanted to take a bath on the 1st eve - they fixed it but by the time it was fixed I'd missed my dinner table reservation and didn't feel like going out. Sky TV stopped working twice - again fixed eventually. Room service for afternoon tea took over an hour and the order was wrong when it finally arrived. Breakfast order was also wrong (by which time I'd given up asking them to fix it). Bill was wrong (in their favour) but impossible to decipher as they don't give a full breakdown unless you ask for it.
I did rest but that was in spite of all the little hassles. And in fairness, every time something went wrong, they did try to fix it. But I was only there for 2 days and really way too much went wrong. At this level, I expect things to be seamless and smooth so found the experience a bit disappointing.
- Official Description (provided by the hotel):
- An English Original. Chewton Glen is a luxury hotel and spa set in 130 acres of Hampshire countryside on the edge of the New Forest National Park and just a few minutes walk from the sea.12 new luxury treehouse suites now open. ... more less
- Reservation Options:
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- Also Known As:
- Chewton Glen Hotel And Spa
- Chewton Glen Hotel New Milton
- Hotel Chewton Glen
- Chewton Glen Hotel & Spa New Milton, Hampshire