Our parents gave us some money as a wedding present to treat ourselves on honeymoon, so we decided to have a spa day at Chewton Glen. I never write negative reviews, and perhaps my disappointment was magnified as this was a wedding present but unfortunately this spa failed to impress.
We paid £100 each which didn't include any food drink or treatments, but it was an award winning spa so we thought it would be worth it. In fairness, the changing rooms and the hydrotherapy pool were very good and worthy of any good spa. However the service was not. I thought for the amount we paid to enter that it would at least include a glass of water. Instead the only refreshment available was out of metal water fountains with no cups. When we went to the pool bar to get some lunch we were totally ignored by all the members of staff. After several minutes of awkwardly standing around I eventually asked a waiter if we just seated ourselves. His curt response was that there were no available tables. I then had to press him for further information: could we reserve a table and come back later? Is there somewhere we can wait? What can we do to get a table? He told us "You can wait at the bar if you really want to." We then Waited at the bar for over 15 minutes where all staff ignored us and the bar men did not offer us a drink. When we were finally seated we were given a menu in silence (no offers of a drink, no apology for our wait) where the only real option was the cold buffet which was £20 each. I then noticed that there was also a 12.5% service charge on all bills, which would have meant for a cold buffet lunch and a drink each we would have been looking at £60. Not too bad if the service is good and you want to treat yourself but not worth it when you're being ignored by all the members of staff.
We decided to leave the pool bar and go hungry and return to the water fountains for a drink. As far as we could tell, apart from the hydrotherapy pool, the only other thing to do together (sauna and steam rooms are in same sex changing rooms) was take a dip in the pool. This was again very nice, but a little over rated.
Apart from the terrible service, there was nothing that horrendously bad about this spa, but for £200 it felt like we had paid a lot of money for what was essentially a glorified swimming pool and jacuzzi. It was especially disappointing, as I have mentioned, we made it very clear we were on our honeymoon and the spa day was a wedding present. We weren't expecting a free glass of champagne, but a smile from a member of staff would have been nice, or a drink out of a glass that didn't incur a service charge.
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