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“Okay, but not as good as expected”

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Mortimer Arms Hotel
Ranked #2 of 3 Hotels in Romsey
swindon
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Okay, but not as good as expected”
Reviewed 26 August 2011

Well, this was a slight let down, compared with our expectations. For starters, the room wasn't safe for our two young children to sleep in - we were on 1st floor and the big windows were easily reachable by our 4 and 3 year olds, the big windows could be opened fully. The staff tried keys to lock them but couldn't. With no other alternatives, we changed the sleeping arrangements so that an adult slept in front of the window to 'guard' it just in case one of the kids fancied escaping in the night. The room was ok, but decoration was poor there were bits falling off the ceilings and generally the furniture was very dated.
The next let down was the restaurant - while the food was of excellent quality, we had to wait over an hour for it and it wasn't even busy. The staff seemed surprised when after 10 mins of being say down we asked for the menus. They also tidied away our knives and forks before we had even eaten!!!! There were no colouring packs available for the children.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lisals1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
Reviewed 24 August 2011

The Mortimer Arms and its management team offers excellent service for a couple looking for a great venue without wanting to scrimp on quality.

We've just returned from honeymoon having had a perfect wedding reception at The Mortimer Arms. The manager John Marsh and his team couldn't have been more helpful and organised. They ensured our day ran smoothly without us having to worry about any part of the 'behind the scenes,' enabling us to relax and enjoy our day.

The Orchid Suite function room comfortably held all of our 75 day guests, with additional 15 evening guests and a 5-piece band and DJ. As the weather was so good we also had sole use of the courtyard and fountain area.

My husband and I met with John Marsh on numerous occasions to discuss the wedding preparations prior to the day - John was willing to give us as much time as we needed to make important decisions and was on hand to offer practical advice and creative ideas we hadn't considered. John provided us with a personalised spreadsheet which broke down all costings and timings, so we knew exactly how to budget and were absolutely clear about how the day would run.

On our wedding day John and his team made us feel so special. He acted as an MC and liaised with us about changes to timings, offering us the flexibility to have our drinks and desert served outside if we wanted, as the weather was so sunny. The wedding breakfast food was delicious and again, John gave us the flexibility to design our own menu which made us feel our wedding was personalised exactly as we wanted.

Some of our guests have already commented on their rooms. Our bridal suite was immaculate and we were delighted to find some thoughtful touches such as flowers and champagne in the room which made us feel really special.

Overall we couldn't have wished for a better wedding day, largely because of John Marsh's expertise, competence and friendly professionalism. Thank you so much John and the team, from Helen and Al Fitzjohn.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
twycross
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 August 2011

After walking out of the vine inn just up the road, the mortimer arms was the first place i came too. Very welcoming and was looked after very very well, myself and my wife had an excellent meal and were served by very friendly staff, all in all a very good experience and i would recommend to anyone

  • Stayed August 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank mike l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2011

Many of the guests at our daughters wedding last weekend commented to us about the excellent friendly and efficient service we all received from John and his staff.

Nothing was too much trouble from the time of booking, during the reception up until we vacated on the Sunday morning.

We can thoroughly recommend the clean comfortable rooms,the private funct ion room and the courtyard garden we had sole use of. John was always on hand overseeing that everything was going to plan. The meal itself was hot and tasty.

We can recommend any couple looking for a friendly comfortable good value venue for their wedding to put their trust in John and his staff.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank fil7778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2011

We would like to say a massive thank you to all of the staff at The Mortimer Arms, you were just brilliant. 11 of us ( adults and kids) came to stay for one night to go to see Peppa. We had supper, early, in the garden for the kids and then later on the adults all had dinner in the restaurant. The staff could not of done more to help us have a relaxing stay. The rooms are what you would expect for the price, we had a slight problem with the shower and the guys were up to fix it in 5 minutes, great service. I think the poor reviews on here are very , (as well as unrealistic) as we all throughly enjoyed it and would (will) stay again. Thanks everyone that made our stay very relaxing - Regards, all 11 of us!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank boston0761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Dunmow, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2011

We stayed for two nights for my sons wedding reception. All the rooms were booked for family and friends attending the wedding The staff were extremley attentive and friendly, nothing was too much trouble. The rooms were comfortable , a number had recently been refurbished to a good standard.

I would definitely recommend staying here.

Well done John and his team

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RF27094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2011

Stayed here from July 5th to 8th on a visit from Dublin to Peppa Pig World and found the staff extremely helpful and friendly. The rooms were great and they had even set up a camp bed for our two year old daughter.
Breakfast was fantastic with a choice of full English and continental and the evening meals were very nice with a great selection.
This hotel is in a great location for Paulton's Park and and Asda and Lidl are only about 10 minutes drive away.
Would have no hesitation in recomending this hotel for a visit to Paulton's Park and we will deffinetly return without doubt!!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Helen20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mortimer Arms Hotel

Property: Mortimer Arms Hotel
Address: Romsey Road, Romsey SO51 6AF, England
Region: United Kingdom > England > Hampshire > Romsey
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Romsey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mortimer Arms Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Mortimer Arms Hotel - This Victorian building has been refurbished combining a unique blend of old world charm and modern sophistication. After a long day, sink into the comfort of one of our en-suite rooms. We provide the perfect location for a weekend in the country with the New Forest National Park on our door step and a short distance from Southampton and Bournemouth. Our excellent Restaurant and Bar boasts tasty traditional home-produced fayre and daily specials to weet the appetite. The relaxed atmosphere is conducive to business lunches and intimate dinners alike. The extensive menu is complimented by a comprehensive wine list and many fine ales. ... more   less 
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Also Known As:
Mortimer Arms Hotel Romsey, Hampshire

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