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“Untidy bar and poor service”
Review of The Grosvenor

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The Grosvenor
Ranked #2 of 2 Hotels in Stockbridge
Hampshire
Level 6 Contributor
243 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Untidy bar and poor service”
Reviewed 2 February 2014

Rocking up here on a Friday afternoon with a friend, hoping to get a bite to eat. One lady serving at the bar was joined by another who didn't appear to be too keen to do much, but I did eventually get served. Overheard them discussing whether the kitchen was open, and on politely querying this was told 'I don't know but will let you know'. She didn't so went to the bar again to be told the kitchen was in fact open. Ordered our food (Vegetarian Burgers), which when they arrived were just plonked on the table rather unceremoniously; we weren't asked if we wanted any sauces. The food was perfectly adequate. The bar is small and was really untidy, with tables having been pushed together for a bigger party and not cleared of dirty plates/glasses - not a great impression. On venturing to the 'loos, other areas of the hotel appears to be very tired indeed.This is such an imposing building right in the middle of the high street of this very upmarket village, it could be made so much nicer. Normally I'm a fan of Greene King/ Old English Inn places but I won't be returning here any time soon.

  • Stayed January 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank thehippohaslanded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level 5 Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 December 2013

We stayed in a group to visit the Christmas Market in Winchester. The town is small but very picturesque.
The rooms were well furnished and warm.
The breakfasts were great, a good choice and well presented. The evening meals were also good, we originally were only going to have one evening meal and the following evening go elsewhere but decided not to bother.
The only downside was the bar area, we struggled to get a large enough table for 9, one of our group asked for a coffee about 11.00pm and we were told the 'machine was turned off' and they stopped serving drinks at normal closing time even though we were staying there.
We would return but spend the evening elsewhere next time. A big loss to the Grosvenor.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susiebees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andover, United Kingdom
Level 5 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 27 November 2013

This place really should be THE place to stay in Stockbridge but It needs a couple of million spending on it. It's got the history but really disappoints on all fronts.
The good bits - The room was spacious and some of the furniture was really solid and impressive, lovely big four poster bed and really comfy, nice pillows and sheets.
The bad bits - The bathroom looked like something from the sixties and we seemed to have a loo that didn't flush - needs seriously updating. The corridor to the room was very dark as the bulb had gone. Mentioned this to reception early in the evening but still wasn't remedied the next day.
Breakfast was average. We had the curry on the Wednesday evening and it was very disappointing, basically it was a supermarket curry sauce out of a jar with some chicken thrown in and a packet naan bread warmed up. Also there was supposed to be a drink included with the meal which was never offered. Won't be eating there again. I would grade the food as Poor.
The staff are a bit of a mixture, there is one really nice polite young man behind the bar but then there is a Mr Grumpy as well. Overall big disappointment.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jules2407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
163 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 20 November 2013

We have eaten here on many occasions, and always had good food and excellent service;
two important reasons why we will always return here.
We decided to have our Wedding Reception here, and it was our best decision; as the Hotel staff did a first class job. The food was enjoyed by everyone, and the service throughout was perfect.
Many of our guests spent a couple of days at the Hotel; and they were all happy with their rooms,
facilities, food and service.
We can't thank Maggie and Owen enough for making our day amazing, and paying attention
to every last detail.
The Grosvenor is a beautiful old Hotel, full of charm and character. With 5 star service.

Room Tip: We had the four poster......lovely huge room.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romsey, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2013

We had lunch at the Grosvenor. The menu was varied and the food was excellent. Special mention needs to be made of Tom, our waiter, who was welcoming and attentive without being obsequious. He will go far.

  • Stayed November 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 November 2013 via mobile

Stayed for 2 nights. Room good size but very much in need of improving. Had room service which was poor (fillet steak). Food arrived with no cover or sauces. The steak I'm sorry to say was dreadful - burnt on outside and not seasoned. At over £16 this was not good. On rates so I didn't complain but know I should have.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Awhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 November 2013

Friendly staff and very nice food (both bar meal and breakfast), a good choice on the menu. Stopped for one night on business. Room was clean, although "double" room was a bit misleading as two single beds had been pushed together, bathroom rather dated. All in all, nice place and would stop there again for a short stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WoodyGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grosvenor

Property: The Grosvenor
Address: High Street, Stockbridge SO20 6EU, England
Region: United Kingdom > England > Hampshire > Stockbridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Stockbridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Grosvenor 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Grosvenor Hotel Stockbridge
The Grosvenor Stockbridge, Hampshire

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