I visited the Solent Hotel recently to see if they could arrange a small private post-funeral reception in one of their function rooms. The girl at the front desk could provide no help or information and told me that the member of staff responsible for this was not available until the following Monday. Once of her colleagues did try to interupt and seemed more keen to help, but the first girl stuck to her guns and did her best to persuade me (a potential customer) to go elsewhere. At the very least they could have shown me round some example function rooms and given me a copy of buffet menus etc, but this was not to be.
The whole place just seemed very "corporate" and impersonal with staff who are seemingly unable to use much initiative. Astonishingly, this hotel brags on its website that "you will not find a warmer reception anywhere on the South Coast". Based on my personal experience, I beg to differ.
- Official Description (provided by the hotel):
- Awarded the AA Hotel Group Of The Year 2016/2017, Thwaites Hotel's luxurious 4 star Solent Hotel and Spa nestles in acres of glorious Hampshire woodland and provides a haven of peace and tranquillity for both business and leisure guests. Located just minutes from Junction 9 of the M27 motorway, the Hotel is midway between Southampton and Portsmouth, and less than thirty minutes from the New Forest. ... more less
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- Also Known As:
- Solent Hotel And Spa
- Solent Hotel Whiteley
- Solent Hotel & Spa Whiteley, Fareham, Hampshire