We booked the solent hotel back in may for 8 people 4 twin rooms were asked for and 'booked'. we then checked a few weeks later as they didnt seem sure of what they were doing when we went in to see them and nope we only had 1 room booked so we booked another 3 rooms.
2 days before our stay I phoned to check something out and they said 'sorry but we cancelled your rooms and spa treatments in june' we booked out treatment in july so not sure how that even happened. After shocking service we eventually got it sorted and were very greatful, once we got there the spa staff were amazing but when we checked 2 people were still in for treatments so asked reception what rooms we had been allocated but nope this was way too hard and 'classified' infomation, how did they want us to find our rooms knock on every door going? After all this the dinner was great and so was breakfast but checking out. Oh my goodness what a shock it was all wrong. I think I need a spa weekend to get over this one!!
- Official Description (provided by the hotel):
- Awarded the AA Hotel Group Of The Year 2016/2017, Thwaites Hotel's luxurious 4 star Solent Hotel and Spa nestles in acres of glorious Hampshire woodland and provides a haven of peace and tranquillity for both business and leisure guests. Located just minutes from Junction 9 of the M27 motorway, the Hotel is midway between Southampton and Portsmouth, and less than thirty minutes from the New Forest. ... more less
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- Also Known As:
- Solent Hotel And Spa
- Solent Hotel Whiteley
- Solent Hotel & Spa Whiteley, Fareham, Hampshire