Over from Canada for a wedding at the Rivervale Barn we, along with other members of the family, stayed at this hotel. Upon checking in, we asked if there was a lift, as we had large suitcases with us but we had a curt "No!". The room, once we found it with the odd numbering system, was ok at best. We needed the fan on all night as it was so hot, no tissues, no notepaper or pens. Coming from Canada, we are used to these things in all hotel rooms, even budget hotels. The bathroom had nowhere to lay anything, toilet bags had to perch on top of the toilet or on the floor, the light above the mirror did not work, soap was in a container attached to the wall above the bath. Ok for having a shower, but if you had a bath you had to stand up to get soap. Towel rail above the bath at a height of about 6', no toiletries i.e. Shampoo, Conditioner, Shower Cap etc. Remember this is not a budget hotel! And, one pillow each looking lost on a big bed.
The staff were curt when asked for anything. The breakfast was cold, as the burners under the chafing dishes were not on.
We had to check out early, before the hotel was up and about, as we had an early flight but heard from other family members that the breakfast fiasco got worse the next day with no seats available and staff clearing breakfast away before guests had eaten!
Would we stay there again, I don't think so, there's way better value for money out there and the management need to seriously look around to see how other hotels are run and you really should be able to get mobile phone and internet service.
- Official Description (provided by the hotel):
- Set within its own large tranquil and rural grounds, The Casa Hotel is known for its excellent cuisine, accommodation and calm, traditional atmosphere. Home to Marco Pierre White's Wheeler's of St. James restaurant and boasting a purpose event and meeting space that can cater for up to 150 guests The Casa is the ideal choice for any occasion. ... more less
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- Also Known As:
- Casa Dei Cesari Yateley
- The Casa Hotel Yateley, Hampshire