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“ONE NIGHT STAY”
Review of The Casa Hotel

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The Casa Hotel
Ranked #1 of 1 Hotels in Yateley
Reviewed 16 January 2013

Superb food,pleasant staff, clean and comfortable room,excellent value for money. Not a place to spend all day in perhaps but a comfortable base for visiting the area or for business travellers.It is not a modern hotel with bright decor and would benefit from a makeover if the money was available. I would happily stay there again.

  • Stayed: January 2013, travelled on business
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Thank henry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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483 - 489 of 650 reviews

Reviewed 13 January 2013

This hotel brings a new meaning to "Shabby Chic" - more shabby than chic. Food and service was okay but unfortunately the tired decor in the bedrooms, moldy bath seals and half finished repairs spoilt the lovely impression of this old listed building. Issues with lack of hot water attributed to it be a listed building and rooms so small they would only accommodate standard double beds at a push. One of our guests even had a room with no windows. If you want to wine and dine your partner in a character restaurant fine if trying to impress and stay the night don't expect to impress them with the accommodation. This hotel has so much potential if the owners would spend some money on maintenance the accommodation does not reflect the quality of the restaurant or food and I was embarrassed to have housed our guests there:(

Stayed: December 2012, travelled with friends
1  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen-Brooks123, Manager at The Casa Hotel, responded to this reviewResponded 2 March 2013

Dear Karen,

Thank you for your review of the hotel, we are so sorry to hear that your guests didnt enjoy their stay.
The venue where your daughter chose to hold her wedding use the hotel very frequently for accommodation and it is very unusual to receive feedback such as this.
We take cleanliness and maintenance issues very seriously at the hotel and we are disappointed that we didnt meet your expectations, particularly as we pride ourselves on our high standards and would never leave any repair unfinished. Other reviews continually mention how clean our bedrooms are.
Once again, thank you for your review.

Yours sincerely

Helen Geere
Events Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

My party of 10, mostly septuagenarians, enjoyed one of the best New Year celebrations compared against so many from so many previous years! Food and entertainment unsurprisingly priced appropriate to the time of year but still excellent value for money. The bonus of a modern excellent twin room complete with an English breakfast for £50 was virtually covered by the lack of taxi fares.

  • Stayed: December 2012, travelled with friends
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Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2013

Comfortable cosy rooms, very quiet wooded location, attentive reception staff. Old style hotel building, lots of winding corridors dark wood and beams. Lovely warm room, loads of hot water for soak in the bath, tea and coffee making stuff, free Wi Fi with good speed in the room and an iron and ironing board as well ! We enjoyed an excellent cooked English breakfast every morning. The dining room looked splendid but we didnt try it on this trip.

Room Tip: Due to quiet wooded location, all rooms are likely to be quiet. Some involve a lot of corridor walki...
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  • Stayed: January 2013, travelled as a couple
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Thank Bron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

An excellent value for money hotel with a surprising overnight rate including breakfast.

I stayed on business and was in room 10, which I think was partly refurbished with flat screen tv. Carpets and bending had been upgraded as per website. Bed was reasonably comfortable, pillows good. Wardrobes and fittings were more tired but were functional, steam iron and board both present which is good as so many hotels now only offer non-steam irons.

There are gaps under the door where corridor lighting can be seen shining through, however a rolled up towel is effective. This is a very common issue with many many hotels.

Early in the morning there was some noise outside which may have been bins being emptied, however this may only have been a weekly event. It won't concern the early riser on business but if looking for a lie in it may have been an unwelcomed intrusion.

Only downside in bathroom was the shaver/toothbrush charger socket was little loose, however, with a little ingenuity I was able to 'cobble' up a little balancing act to ensure the charging continued.

Food at dinner was very good standard and it is clear that this is a popular dining spot for locals. Good choice from both table dote and a la carte menus.

Breakfast was a bit of a mixture of cereal buffet and cooked to order. I ordered a cooked breakfast and it arrived in five minutes with eggs perfectly cooked, quite impressed.



Stayed: January 2013
Thank FlyingScotsmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen-Brooks123, Manager at The Casa Hotel, responded to this reviewResponded 2 March 2013

Dear Guest,

Thank you for your review.

All of our rooms have been recently recarpeted and have new flat screen tv's and Wi Fi. There are also plans to refurbish some of the bathrooms in due course.

As soon as we were made aware of the loose connection in the shaver socket, this was fixed by our maintenance team, thank you for bringing this to our attention.

Once again, thank you for your review and we hope to welcome you back to The Casa in the near future.

Kind regards

Helen Geere
Events Manager

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Reviewed 2 January 2013

We stayed here for New Years Eve as we had booked for the event the hotel was having. Check in was faultless. Our room had new carpeting, bathroom, TV and pillows. Although the decor is not to my taste (e.g. fancy dark fussy head and foot boards on the beds), everything was very clean and what you would expect. The rooms had plenty of towells, coffee, tea, iron, ironing board, and hairdryer. All in all it was good value.

Breakfast was buffet style and consisted of all the usual breakfast items. The only flaw was that it was only served until 1000am which seemed early after New Years Eve, One of the waitresses (who was not very friendly) also asked us to leave our table as she wanted to set up for lunch. This was not a problem but she had plenty of other empty tables and the buffet that she could have cleared before asking guests to go. With reference to comment about the waitress, she was the only staff member we came across that was not friendly.

The New Years eve event we attended was good fun and well organised.

The hotel has a restaurant attached to it called Wheelers. Although we did not eat there on the night, we ate there 2 weeks ago. It was our first time and we thought it was very good and will go back.

  • Stayed: December 2012, travelled as a couple
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Thank Traveller4047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen-Brooks123, Manager at The Casa Hotel, responded to this reviewResponded 2 March 2013

Dear Guest,

Thank you for your review.

We are pleased that you enjoyed your stay & found your room to be to your liking. Our housekeeping team work very hard to maintain high levels of cleanliness throughout the hotel.

Please accept our sincere apologies that you found a member of the Restaurant team to be anything other than polite. Our Restaurant Manager has since retrained all of the team, to make sure that this doesnt happen again in the future.

We hope to welcome you back to The Casa Hotel in the near future.

Kind regards

Helen Geere
Events Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

we stayed here for 3 nights before New Year, our rooms were very comfortable and clean, tv, plenty wardrobe space, comfy beds, big bathroom with shower/ bath and nice white fluffy towels. We couldn't fault it at all.Breakfast was buffet style apart from one day when not many peole were staying and we ordered and it was cooked for us, we didn't eat in the restaurant only because we were visiting friends, the bar service was good, a little pricey but the wine was excellent so no problem.Would I stay again? most definitley

  • Stayed: December 2012, travelled with family
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Thank carol h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Casa Hotel

Address: Handford Lane | Cricket Hill, Yateley GU46 6BT, England
Phone Number:
Region: United Kingdom > England > Hampshire > Yateley
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yateley
Price Range: £82 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Casa Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Set within its own large tranquil and rural grounds, The Casa Hotel is known for its excellent cuisine, accommodation and calm, traditional atmosphere. Home to Marco Pierre White's Wheeler's of St. James restaurant and boasting a purpose event and meeting space that can cater for up to 150 guests The Casa is the ideal choice for any occasion. ... more   less 
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Also Known As:
Casa Dei Cesari Yateley
The Casa Hotel Yateley, Hampshire

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