My partner booked this hotel via an Amazon Local deal that was for 1 night's stay inclusive of dinner at the Marco Pierre White restaurant and breakfast in the morning. The stay wasn't perfect by a longshot, but then maybe that is what we should have expect from a 3-star hotel.
Upon arriving at the hotel we found ample parking and were warmly greeted at reception. After providing our details we were then directed to our room at the back of the hotel. Upon entering the room, all was clean and appeared as described in our brochure. The decoration of the room felt dated (naff wallpaper material), and the bathroom looked a bit like something from the 50's (light-brown coloured toilet and bath).
We dropped our gear off in the room, and proceeded to go for a drink at the bar before going for a walk around the surrounding area. The bar was small but modern and we enjoyed a quick drink there.
After coming back from our walk, we proceeded to get ready for dinner and popped down at our alloted time in excitment of experiencing some fine dining. This is where the problems begin...
We sat in the bar and were told our table would be ready shortly, to which we decided to order a couple of champagne cocktails (expensive and weren't really anything special). We were handed the a la carte menus from which we had been planning our meals for before arriving at the hotel, and then handed a smaller 'set' menu each. To our disappointment, the member of staff then proceeded to inform us should we wish to upgrade to the a la carte that we would have to pay a £20 supplement each!! As this was not pointed out anywhere (neither the sample menu provided on the Amazon offer, nor the hotel website, nor even the a la carte menu sampled on the website), we felt very hard done by and rightly complained that there must have been some confusion and would they kindly check our reservation. The receptionist said she could not see anywhere that we were due the a la carte menu selection and that we would have to take the matter up with the manager. Upon explaining the problem to the manager, we were told that there was nothing he could do and that 'it is what it is', which we felt was completely unacceptable and misleading.
We were shown to our table by our cheerful and polite waiter and proceeded to order from the smaller, less appetising menu. Our wine was nice, and starters were reasonably enjoyable. For mains we both ordered the leg of lamb. Mine was cooked well and tasted delicious, though my parter's was overcooked and nowhere near to the same quality of mine.
Puddings were ordered, and with my parter still unhappy with the way we had been treated, kindly asked the manager (who by this time had proceeded to takeover duties of waiting) if she could at least have the sticky toffee pudding from the a la carte menu to which he obliged. So a small consolation on our dining experience.
Our night's sleep had been one of unrest as the bed was one of the most uncomfortable we had ever slept on. Springs were very apparent and dug in, bed was too firm. The TV in the morning seemed to have a mind of it's own as when you tried to watch BBC1 it would automatically switch off after 5 seconds (there was no problem with the other channels). The shower had minimal pressure, was difficult to operate and was far too sensitive, near-burning my partner in the process. Upon trying the Wi-Fi (for which we had received a 'free' voucher) this did not work (despite being discoverable) and our wi-fi enabled devises couldn't utilise it. Had to switch to using 3G instead.
Going down for breakfast cheered us up a little from our evening events as we found this to be a good buffet of well cooked full english breakfast and a good selection of cereals, juices, breads, etc. We then checked-out and went on our way.
All-in-all there was a number of things that could have been better on our stay, and we were relatively glad that it was just the 1 night we were staying. Had we been paying the full amount to stay there, (which we probably wouldn't have been far off had we taken the supplement a la carte menu extra per head) this review could have been worse. We would not reccommend this hotel to our friends and family.
- Official Description (provided by the hotel):
- Set within its own large tranquil and rural grounds, The Casa Hotel is known for its excellent cuisine, accommodation and calm, traditional atmosphere. Home to Marco Pierre White's Wheeler's of St. James restaurant and boasting a purpose event and meeting space that can cater for up to 150 guests The Casa is the ideal choice for any occasion. ... more less
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- Also Known As:
- Casa Dei Cesari Yateley
- The Casa Hotel Yateley, Hampshire