Stayed at The Casa Hotel in February with other family members for my daughters' wedding locally. Initial impressions of the property and location were favourable, though the Reception welcome was unfriendly, if efficient. We were surprised that our room was in an area of the hotel that was plainly being re-furbished, one bedroom at a time, with a strong paint smell and evidence of the contractors in the corridor etc. But my daughter found herself in a room directly next to the one currently being decorated, which was not acceptable. Reception agreed to 'upgrade' her to a more modern room in another part of the hotel at minimal cost - thank you - and her special day wasn't compromised. This is a management issue - no problem with the rooms being re-furbished, just don't place guests in that area when there were plenty of rooms available in other parts of the hotel.
The hotel's restaurant is a Marco Pierre White franchise - there was a reasonable choice and the ambience was fine. Food wasn't remarkable, but the service was good and just about justified the rather pricy tariff. The bar staff were good and happy to serve us late into the night, which helped us make the most of getting various family strands together for the occasion.
Check out was frosty! No 'was everything satisfactory' or 'we hope to see you again' - the lady on duty was really disinterested - perhaps they are too used to being the local and recommended hotel for the Rivervale Barn wedding venue nearby (which was brilliant...) and take the wedding party bookings as read?
All in all a bit disappointing, as a little more care from the management and staff is expected at this premium price.
- Official Description (provided by the hotel):
- Set within its own large tranquil and rural grounds, The Casa Hotel is known for its excellent cuisine, accommodation and calm, traditional atmosphere. Home to Marco Pierre White's Wheeler's of St. James restaurant and boasting a purpose event and meeting space that can cater for up to 150 guests The Casa is the ideal choice for any occasion. ... more less
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- Also Known As:
- Casa Dei Cesari Yateley
- The Casa Hotel Yateley, Hampshire