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The Casa Hotel
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Reviews (658)
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All reviewsthe marco pierre white restaurantwedding venuequiet locationbuffet styleevening mealafternoon teastayed for one nightrefurbishment
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280 - 285 of 658 reviews
Reviewed 8 July 2014

Had been looking forward to an overnight stay at this hotel. Rooms were clean and comfortable and the breakfast was reasonable standard. Felt hotel looks very tired and in need of some internal decoration. Don't think would stay there again !

  • Stayed: July 2014, travelled as a couple
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1  Thank lovetotravel12092010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Lovetotravel

Thank you so much for your review.
Some of our rooms could indeed be descried as tired which is why we have a comprehensive refurbishment plan rolling out in the next few months.
We do hope you will come and see us again to see what you think.

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

I thought this hotel was a very enjoyable place to stay. Why do people worry about the taps being old, mastic round bath a bit black, bed hard. Come on your only staying a couple of nights, you haven't got to live there. Four of us stayed ascot week for 2 nights and thought it was fantastic, it's not the ritz but we never paid ritz money!!

  • Stayed: June 2014
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1  Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Lee

Thank you so much for your honest and frank review.
We are so pleased you had a great time and look forward to seeing you again soon.

Simon

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Reviewed 27 June 2014

I enjoyed my stay at the Casa Hotel, the staff were friendly and helpful, the food was very good and the room was comfortable all in all a very pleasant experience, so good I'm going again next week and taking 7 of my coleagues with me!

  • Stayed: June 2014, travelled on business
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Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, Guest Relations Manager at The Casa Hotel, responded to this reviewResponded 30 June 2014

Dear Ken W

Thank you so much for your review.
We are delighted you had a great stay and look forward to welcoming you and your colleagues back.

regards

The Casa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Stayed there last night for a romantic evening away.
This is a lovely independent hotel with lot of character. The room was nice although the bathroom taps were old and stiff. Everything was lovely and clean.
The staff are all friendly and helpful, including our chubby bald flirty waiter - a great guy. The evening meal we had was superb.
Now the other bits. The service during our meal was too fast. We like to enjoy each course and we seemed really rushed. Maybe it was because we started our meal at 8.30pm and they wanted to go home. The price of the food was excellent but they make their money on the drink. A house wine would be great - the cheapest bottle of wine seemed to cost the same as my 3 course meal. And £4.20 for a pint of Becks Vier!
With the great evening meal we were really looking to a lovely breakfast. Cold plates in the plate heater were a start, no choice of eggs (they only had scrambled). Cold sausages, mushrooms, tomatoes. Awful.
My wife loved it here but personally I would only visit for an evening meal.

  • Stayed: June 2014, travelled as a couple
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1  Thank Trevor_Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, Guest Relations Manager at The Casa Hotel, responded to this reviewResponded 26 June 2014

Dear Trevor

Many thanks for your review.
We appreciate your comments and have indeed added them to our staff training board so everyone can see your feedback.
The hotel is about to commence a substantial re-development not just to its fixtures and fittings but also throughout its staffing structure. We believe this will ensure the our guests have a consistently fantastic time with us ... Do therefore come again !

The Casa Team

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Reviewed 20 June 2014

Stayed there last night, from Ascot races. All good. Not a modern place, but good enough. Considering the price. I read the reviews and dreading it. However, it's was a great place. I think all the bathrooms have been refurbished. I would happily stay there again. The restaurant is a must. I understand the previous chef has left, and the new one very good.

  • Stayed: June 2014, travelled as a couple
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1  Thank Ramrap10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, Guest Relations Manager at The Casa Hotel, responded to this reviewResponded 26 June 2014

Dear Marzi P

Thank you for your review.
We are so pleased you enjoyed your time with us and look forward to seeing you again.

The Casa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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