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The Casa Hotel
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Reviews (659)
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All reviewsthe marco pierre white restaurantwedding venuequiet locationbuffet styleevening mealafternoon teastayed for one nightrefurbishment
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Reviewed 24 July 2014

Worst place ever.. Got a snotty look from a "receptionist" behind a desk.. Takes credit for a bar... Didn't ask or say why.. Had to shout what room we was in... Well executive... Pha... I travel and stayed in a fair few, from Hilton, crown plaza, to premier inn.. Premier inn is amaze! Complained, to be waiting by the "manager" as he served drinks for 30mins... He comes and ask what's the problem.. Well executive?? Can't swing a cat or breathe... He says.. Go an book somewhere else!! What?? Manager of 15 years I know this game! Disgusting is the word! No signal for you phone.. Found wifi.. A little black box.. Air con.. Well you can blow harder yourself.. A fan.. Windows open 2 fingers wide... Bathroom.. Wow! 1 towel each.. Soap to wash.. Not filled.. Cob webs.. And this room is "upgraded" marko Pierre white.. With his name on it?? Let's say if rather go back to the premier inn in St. Albans.. Least you get gluten free and lactose food! O yes receptionist did not tell breakfast times either... Joke

  • Stayed: July 2014
    • Value
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3  Thank Lois2914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 1 August 2014

Dear Lois

Thank you for your review.
Please can you ask your mummy or daddy to get in touch so we can address the issues and they can help me understand what you are trying to write in your review which I am struggling to comprehend.

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

Looking for a hotel last minute we luckily stubbled across the Casa. We were greeted by
helpful and attentive staff. The room was spacious and comfortable with everything that we needed. Dinner was excellent I would happily recommend to other travellers and will definitely be back.

  • Stayed: July 2014
    • Value
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1  Thank Gurtie69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Gurtie

Thank you so much for your review.
We are thrilled you had a great time and hope we may see you again soon !

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I won an evening meal and two nights plus afternoon tea here and it was brilliant. The meal was excellent, such flavours, so good and everything was very nice, staff especially.
The view from the room was a roof, but hey, it was free! Comfortable beds and beautiful bathroom with an actual bath, which is unusual in hotels these days.
A great few days. thank you.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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Thank Thelma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Thelma

Thank you so much for your review.
We are delighted you enjoyed your prize and had a great time with us and we hope to see you again in the not too distant future.

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Had been looking forward to an overnight stay at this hotel. Rooms were clean and comfortable and the breakfast was reasonable standard. Felt hotel looks very tired and in need of some internal decoration. Don't think would stay there again !

  • Stayed: July 2014, travelled as a couple
    • Value
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1  Thank lovetotravel12092010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Lovetotravel

Thank you so much for your review.
Some of our rooms could indeed be descried as tired which is why we have a comprehensive refurbishment plan rolling out in the next few months.
We do hope you will come and see us again to see what you think.

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

I thought this hotel was a very enjoyable place to stay. Why do people worry about the taps being old, mastic round bath a bit black, bed hard. Come on your only staying a couple of nights, you haven't got to live there. Four of us stayed ascot week for 2 nights and thought it was fantastic, it's not the ritz but we never paid ritz money!!

  • Stayed: June 2014
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1  Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCasaManager, General Manager at The Casa Hotel, responded to this reviewResponded 29 July 2014

Dear Lee

Thank you so much for your honest and frank review.
We are so pleased you had a great time and look forward to seeing you again soon.

Simon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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