We arrived on Saturday afternoon and there wa a wedding happening. No problem. Went to find our rooms, travelling with my elderly Mother, and found lots and lots of stairs, some with no hand rails so accessing her room was difficult for Mum. Our room was down many stairs, thank fully we had light luggage, and was off a square area that looked like a prison because all the rooms opened outwards. The room was below ground and we had a very good view of the grass bank that supported the car park. No attantion has been given to detail, i.e. heavy thick douvets in June? The room was dated and sad. Main problem was breakfast on the Sunday. After 20 minutes of being ignored, I asked a waitress if she would serve us, this she did, but our breakfast took a further 30 minutes to arrive. There was no management in the restaurant and it was disorganised chaos. A number of people were complaining including the Bride and Groom from the previous day. When my husband went to reception to complain the receptionist was totaly disinterrested and just said 'we had a wedding there are lots of people, you will have to wait'. I tried to complain when I paid the bill, but the same receptionist just ignored me and as I was speaking she turned her back on me and started to speak to another customer. When I asked her why she was trying to 'shut me up by ignoring me' she just smiled and continued to ignore me. Question, was she untrained in how to deal with complaints and therefore decided to ignore me as she didn't know how to handle the situation, or is the hotel really so perfect that they don't accept complaints.
- Official Description (provided by the hotel):
- Set within its own large tranquil and rural grounds, The Casa Hotel is known for its excellent cuisine, accommodation and calm, traditional atmosphere. Home to Marco Pierre White's Wheeler's of St. James restaurant and boasting a purpose event and meeting space that can cater for up to 150 guests The Casa is the ideal choice for any occasion. ... more less
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- Also Known As:
- Casa Dei Cesari Yateley
- The Casa Hotel Yateley, Hampshire