So...where to start with Acres Down Farm. This was our third visit and will be our last. Site is good but as others have pointed out the owners and staff are just too rude. They were all smiles when i arrived in full wedding attire and asked us if it was ok to pay for 2 nights as this was standard for a bank holiday. I obliged and was told to keep receipt and i would get the days refund back the next day due to us only staying 1 night. The following day after a morning cup of tea we took the receipt back to owner who stated i was too late for a refund as it has to be before 10.30 (it was about 10.50). I very politely stated this was not pointed out to me and was told it was on the board and i should of read it. The board had not been out so they quickly then decided to put the board out. I explained again that this was not made clear and the owner said "well that's just the way it is" and slammed the door in my face. Ridiculous behaviour and a real shame as they've lost a loyal customer who would have returned many times.
- Also Known As:
- Acres Down Farm Lyndhurst, New Forest