We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,834)
Filter reviews
1,834 results
Traveller rating
1,033
561
151
47
42
Traveller type
Time of year
LanguageAll languages
More languages
1,033
561
151
47
42
Show reviews that mention
All reviews king rufus high street lovely hotel bar and grill jean marc new forest buffet style one way system four poster modern bathroom superior room plenty of parking central location weekend break double glazing lovely room stayed for one night
Filter
Updating list...
423 - 428 of 1,834 reviews
Reviewed 2 February 2018

We came across excellent reviews of this hotel while searching for somewhere to visit for a winter break. Living in Brighton we have often passed through the New Forest to stay in the West Country but never actually stayed. It was great being in such a pretty and different area for us to explore and only having had to drive for two hours from home! We found all the staff to be incredibly welcoming, friendly, professional and courteous. The hotel had a lovely style mixing old fashioned charm with crisp modern touches. Creaky floorboards, luxurious towels, exceptional breakfast and breakfast room and some lovely cocktails...we certainly recommend this hotel and hope to return. Excellent value for money breaks available. Thank you Crown Manor House Hotel.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank HungrySally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison_F_W, Guest Relations Manager at The Crown Manor House Hotel, responded to this reviewResponded 5 February 2018

Dear HungrySally,

Thank you for taking the time to post a review, which is very much appreciated.

I am pleased that you enjoyed all aspects of your stay, and found the team members to be friendly and welcoming.

Looking forward to welcoming you back.

Alison
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

We really enjoyed our stay here, the hotel has lots of character - the giant fireplace as you enter the hotel, the quirky lift and the feature fireplace in the bedroom to mention a few. Great location for exploring the new forest area. Good selection of hot and cold options at the breakfast buffet. All staff were friendly so great service.

The only problem we had was the room was super hot...not sure why as there was no radiator that we could see or adjust! There was an air conditioning unit in the room and we ended up using this to cool the room as the window would not stay latched open.

We would definitely recommend and come and stay here again in the future.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank wendy_aspey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison_F_W, Guest Relations Manager at The Crown Manor House Hotel, responded to this reviewResponded 5 February 2018

Dear wendy_aspey,

I am pleased that you enjoyed your stay, liked the historic character of the hotel, and enjoyed the complimentary Full English Breakfast that uses locally sourced produce.

Thank you for your observation regarding the window in the room, which has now been rectified.

Looking forward to welcoming you back.

Alison
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

Booked a 2 night stay in winter. Helpful staff. Easy to get to. Cozy room and tasty breakfast! Well located for everything in the new forest. My dad absolutely loved it! Room was a bit small (although we were informed of this prior to arrival) so loses one star for value for money. Would recommend to anyone visiting, suitable for friends/ families/ couples

Date of stay: January 2018
Trip type: Travelled with family
Thank mitul2791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison_F_W, Guest Relations Manager at The Crown Manor House Hotel, responded to this reviewResponded 5 February 2018

Dear mitual2791,

I am pleased that you liked the allocated room and the complimentary Full English Breakfast.

Hoping you have the opportunity to return.

Alison
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018 via mobile

Our son booked this hotel for our family for 3 nights over New Year. It was a change of scene for us as we usually go the the Cotwolds. We loved the location and had excellent meals at Thai and Italian restaurant in the High Street. Nearby Beaulieu is a must see.
Our room was a superior at the back of the hotel. It was smaller than we were expecting, but very clean and had everything we needed.
The food on New Year's Eve was delicious, but didn't match the festive atmosphere we have encountered at other hotels as balloons etc didn't get handed out until just before midnight in the bar.
The Irish band were great, however there was nowhere to dance initially as the guests had arranged their chairs in rows in front of the band ( hotel staff should have considered this). However my daughter in law and I started to jig in a corner and some people moved in order to create a small space and this encouraged a few other guests to dance.
Overall it was a lovely stay and I would certainly return to this hotel at another time of the year.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank jemma572016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison_F_W, Guest Relations Manager at The Crown Manor House Hotel, responded to this reviewResponded 5 February 2018

Dear jemma572016,

I am pleased that you enjoyed your New Year Break at the hotel, and liked the location of the hotel.

Thank you for your valued observation regarding a dance space, which have been brought to the attention of the Operations Manager.

Looking forward to welcoming you back.

Alison
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

I stayed here for a weekend with my husband and two young daughters in the summer of 2017 and was appalled by the way this Hotel treats customers from start to finish. During the hot summer months of August, the towel rail in our en-suite bathroom was set to an unbearably high temperature so that when I accidentally brushed the rail – for a very short period of time and without applying much pressure – I was severely burnt and ended up suffering from scarring which covers my forearm. I still bear this large and unsightly scar now, several months on.

There were no warning signs about the temperature of the towel rail and it was clearly unsuitable for guests and presented a hazard.

When I reported the incident to the receptionist at the time, I assumed (wrongly) that some action would be taken. Instead:

- No investigation took place, and no one came to visit the room for the rest of our stay to check on the heater, or the damage to my arm; and
- Despite filling in an incident form, no one has contacted me since to discuss the incident and no apology has been forthcoming.

I suffered burns over 2% of my total body surface area and had to visit A & E the next day for several hours to have the wound treated. The scarring still affects my fashion choices today, as I would rather not wear short sleeves and expose the scarring to other people for fear of questioning. I suspect this will be the case for many years to come. What is so offensive about the whole incident is that the Hotel has not even had the decency to acknowledge my situation or apologise.

If you care about the safety of you and your children, customer service and/or respect, do not stay here.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
6  Thank NASLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison_F_W, Guest Relations Manager at The Crown Manor House Hotel, responded to this reviewResponded 8 February 2018

This review is in dispute with Tripadvisor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews