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original white hart
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Reviews (270)
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All reviewsnew forestsunday nightfamily roomone night stayshort stayvery pleasant staybreakfast was excellentnice pubfull englishbreakfast choicesbed and breakfastbiscuitsamandahairdryerstopoveralemattresses
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Reviewed 13 November 2013

Amanda and her team made both myself an my Mum very welcome.
The room was comfortable, clean and the beds great. Our towels were changed daily.
The staff were always on hand, obiliging and it felt like 'home from home'.
Breakfast was lovely too! Information was freely given to us where to go and what to do, recommendations of where to eat etc.
Thank you very much to all.

Room Tip: Any I am sure are fine.
  • Stayed: November 2013, travelled with family
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Thank julie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

I forgot to give a review of this hotel when we stayed there for a short Spring break. It was pretty dreadful then but I thought I ought to look at some recent reviews to see if things had improved at all. If everything was now excellent, I wouldn't be writing this review but, from what I can see, nothing much has changed so although this review is late, everything I ought to have written in the Spring would seem to have as much validity now as when we visited 6 months ago.
The hotel is in an excellent location in Ringwood and outwardly appears fine; 'olde worlde' but attractive, albeit with a somewhat care-worn appearance and inside it seemed much the same.
When we checked in, we were given a key to our room by a less than enthusiastic receptionist, which didn't bode well. We discovered that our room wasn't in the hotel itself, but out the back of the hotel, in an annex block. The tiny room was almost filled by the double bed and the whole place looked as if it hadn't been cleaned properly for weeks. There was thick dust on the fixtures, fittings and windowsill, and cobwebs on the bedhead. The carpet was dirty and the furniture was old and in poor condition with cigarette burn marks on the dresser and a knob missing from the drawers. The net curtains were filthy and security looked problematic as part of the door surround was rotten. The bathroom was ok. It looked newish and everything worked, but there was an unfinished gap between the tiles and the floor which didn't look great and begged a question about hygiene. The shower screen was filthy and the mirror hadn't been cleaned.
The bed was ok, but sleep came slowly because the room was next to the hotel's driveway to the car park and also adjacent to the area set aside for smokers. At £69.95 per room per night we expected considerably better.
Our evening meal in the bar wasn't great. We were persuaded to eat in the hotel by the 20% discount given to guests but the dry overcooked pies didn't compensate for the reduction. UHT milk was served with the coffee and when we asked if we could have fresh milk, we were told that none was available in the hotel, despite a supermarket being open 2 minutes walk away.
Breakfast was taken in a room more akin to a school refectory than a hotel dining room. The chef sported a natty uniform of jogging pants and a reversed baseball cap whilst he cooked to the sound of pop music which vied for our attention with the news broadcast from a large television in the dining room. If you wanted the advertised porridge, there wasn't any. The 'fresh fruit bowl' boasted two old apples and nothing else for the 4 days we were there, and even when they went, they were not replaced by any other fruit. Coffee and hot water for tea was self service from large thermos dispensers. Tacky for an hotel. Surprisingly, fresh milk was available at breakfast! The 'Full English' was adequate but not of the best quality with tinned tomatoes rather than freshly grilled. Thin white barely toasted bread was rationed to two slices per couple.
Had we had anywhere else to stay, we'd have left, but all the local B&Bs were unable to accommodate us for the period of our break.
When we left, we tried to find a manager to whom we could address our complaints only to be told that the hotel manager was recovering from a celebration the previous night and no other manager was available.
The Original White Hart appears to be a hotel run by complacent staff for their own benefit and not that of their guests, and it should either close down or have a complete makeover reopening with a skilled, caring and conscientious manager who can motivate.
All in all, the hotel is not a place in which we would ever want to stay again and we have no hesitation whatsoever in recommending that prospective guests look elsewhere.

  • Stayed: February 2013, travelled as a couple
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Thank Chiefchubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Stayed here a few years ago and had a very pleasant stay, but three years later this place has gone down hill. The rooms at the back are tiny, not very clean and have terrible sound proofing, we had to listen to an amorous couple for the best part of the early hours!

The breakfast was terrible, I felt quite ill afterwards and the coffee was dreadful. On a plus side the rooms have fantastic showers and the staff are friendly.

Room Tip: ask for a superior room in the main building
  • Stayed: October 2013, travelled as a couple
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Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

If all you are looking for a room over a pub in the centre of town with a good breakfast and with free parking, then this place is OK. The land lady was friendly enough, the ale was good. OK if you are just passing through.
It's expensive for what you get if you pay full price though, and it could really do with a clean.

  • Stayed: March 2013, travelled as a couple
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Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

Friendly welcome, but that was the only positive. Room was filthy particularly the bathroom. I complained to one of the staff who came up immediately to clean it, but it was still very grotty. The walls in the bedroom were filthy someone must have spilt something on them many years ago and it had never been washed off and the carpet was grotty. The final insult was on our final morning we were served up cold backed beans. I complained once again when leaving the hotel on our final day only to be told that they had been promised that the hotel was going to be renovated 2 years ago but it had never happened, that can possibly explain the run down appearance, bit not the filth!

  • Stayed: September 2013, travelled as a couple
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1  Thank goforit2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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