Like John B disappointed on this visit (12th June) the barman clearly out of his depth in serving drinks and taking orders for food, a queue built up although other staff were available none appeared to want to help him out, after about a 20 minute wait our meals and drinks ordered we sat in anticipation having received excellent service the night before. Food arrived, unfortunately I had to return mine as I suffer from an onion allergy and had requested no onions on the plate, yep onions / coleslaw had been placed on my plate. I was disappointed as 2 minutes later my plate returned with the onions removed not ideal circumstance for my allergy, further disappointment 40 minutes later when what appeared to be a dry over cooked burger arrived, whereas the previous night I was totally delighted with the same choice as the burger was thick, juicy, well presented and so much care taken to leave onions of my plate. Seems service in the bar is very hit and miss and a little more understanding of food allergies needed in the kitchen.
Won't stop me visiting again though as I love the village and atmosphere in the Master Builders but will be a little more careful on menu choice and whether to order if they are busy. Restaurant manager was apologetic and offered free dessert or drink but honestly I just wanted to leave. Hopefully next time will be a better experience.
- Official Description (provided by the hotel):
- With its stunning location in the New Forest overlooking the Beaulieu River, this historic hotel at Buckler's Hard offers a relaxing stay of quirky but affordable luxury. Tuck into a pint and a snack in the Yachtsman's Bar & Gardens, or treat yourself to a sumptuous meal in the Riverside Restaurant. Most importantly, relax and enjoy every minute of your time with us. ... more less
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- Also Known As:
- Master Builders Hotel
- The Master Builder's House Hotel Beaulieu, New Forest