As part of my 40th birthday present, we booked two nights at this lovely hotel. We booked through www.booking.com, receiving email confirmation of the booking. After 190 mile trip, we arrived at reception to be told that we had no booking and that there were no rooms. The receptionist called the General Manager who then said there was one room available for one night. The staff appeared helpful and said it was a superior room and we wouldn't be charged extra, and they also waived the cost of our dinner that evening. However, it did seem as if the room was only free due to a large leak which had soaked the carpet in the middle of the room, so we had to call for towels to be put down on the floor, which were quickly soaked through. We didn't get a proper explanation as to why we were holding a printed confirmation of our stay but the hotel didn't - apart from one receptionist admitting they received them by FAX and had a probelm with the machine a couple of weeks ago...
We didn't have the relaxing time away hoped for, spend extra as the hotel for the next night was more, and still are left wondering quite whose fault this was.
This aside, it is a quirky, friendly hotel in a beautiful location, and we would return AFTER booking directly with the hotel!
- Official Description (provided by the hotel):
- With its stunning location in the New Forest overlooking the Beaulieu River, this historic hotel at Buckler's Hard offers a relaxing stay of quirky but affordable luxury. Tuck into a pint and a snack in the Yachtsman's Bar & Gardens, or treat yourself to a sumptuous meal in the Riverside Restaurant. Most importantly, relax and enjoy every minute of your time with us. ... more less
- Reservation Options:
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- Also Known As:
- Master Builders Hotel
- The Master Builder's House Hotel Beaulieu, New Forest