We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent customer service”
5 of 5 bubbles Review of Montagu Arms Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Montagu Arms Hotel
Ranked #1 of 3 Hotels in Beaulieu
Certificate of Excellence
grayshott
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent customer service”
5 of 5 bubbles Reviewed 7 December 2013

I called in yesterday morning for a coffee and had, as always, very professional and attentive service as well as delicious home made biscuits! What, however, really impressed me was the staff's exemplary customer service. Whilst I was there, an elderly man came in for assistance following the breakdown of his car. Not only did the staff ring for roadside assistance, they treated him with kindness as well as offering him complimentary coffee while he waited. How lovely to see.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank charlie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,116 reviews from our community

Traveller rating
    801
    230
    67
    14
    4
See reviews for
141
767
15
32
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Oxford, United Kingdom
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

A wonderful place for a romantic night or two.

The building itself is very characterful with lots of charm. It has been well maintained inside and out, although there are inevitably a few fading nooks and crannies. Great care has been taken over the decor, with lovely displays of flowers, and during our visit Christmas decorations. Don't be put off by the rather tattie car park area. It does not reflect the rest of the venue.

Service was excellent, and the breakfast was first rate. Freshly squeezed juices, fresh fruit, and well prepared local ingredients for the cooked breakfast.

We ate at the pub (Monty's Inn) because sadly the restaurant was closed, but the food was of a very high standard, creative and plentiful.Thorough recommended.

A tiny niggle was that the heating in the room was hard to control, therefore getting the temperature right was a little difficult.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterJYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
124 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 5 December 2013 via mobile

I came for a wedding and should have stayed a few days. In the New Forest, an old inn with modern amenities and excellent service. I arrived early on Saturday morning after long flights from the west coast of North America. The staff gave me coffee and newspapers until they could arrange for a room. A full breakfast was included with the well-appointed bright room. The sitting rooms and gardens were relaxing. Nearby was a renowned car museum. An easy relaxing getaway.

Stayed November 2013, travelled solo
Helpful?
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

We got married here last year and the service and value for money was outstanding. We returned this year for our anniversary and had the tasting menu in the Resturant attention to detail service and food was fantastic I couldn't fault it. With the pub next door serving real le and good food what more can you ask for. No I'm not an employee or reviewer but I do spend a lot of time in hotels. Great value and fantastic venue

Room Tip: Ask for the ash suite a bit more but worth it
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camberley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 December 2013

We were looking for a stylish, cosy and beautifully charming venue with great food for our ceremony and reception for just under 50 people....and boy did we find it here!! The service, the cuisine and the ambience were all first class enabling us and our guests to enjoy a fabulous time from start to finish. The rooms were really comfortable, individually decorated and in character, and enabled us, and many of our party, to enjoy the full experience, and take time out to explore the beautiful village of Beaulieu and the surrounding New Forest. Out of so many highlights it is difficult to pick a couple for specific mention, but Matthew, David and Pierre led teams that just excelled with the quality of food, wine and service - one Michelin star is not enough! Elsewhere, Sunil, as the GM, has got it right with the back of house and front of house teams whose service, attention to detail, teamwork and customer focus was flawless. Finally, a mention for Clara who coordinated all the wedding arrangements so brilliantly and thoughtfully. The Montagu Arms Hotel is also a great venue for a weekend or mini-break and as a base to explore the New Forest. Overall, a superb team in a great hotel, we will be back!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandS13511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

We came here on their Dinner, Bed and Breakfast Package, certainly not cheap but a massive saving if you're planning to go (check out their website for deals). I cannot fault this hotel. After arriving we headed to the Careys Manor Hotel, their sister hotel which has an amazing spa included in the price. The dinner was superb and the service just fantastic. The Sommelier was very helpful explaining the wine we had chosen to check we would enjoy the acidic taste, when we explained what wine we usually drink he confirmed we would like it and it was a brilliant bottle of wine. Every course was perfect and our glasses were never allowed to empty, at one point as my partner took his suit jacket off, the waiter rushed and I mean really rushed over to help him put it on the back of the chair! The lamb I had was phenomenal. We were able to have our coffee in the lounge in front of the fire, something they offer and the perfect way to end a wonderful meal. After waking by a knock at the door with the fresh complimentary coffee they brought to our room, we headed to squeeze in more delicious food at breakfast while over looking the beautiful garden. Any issues , only one tiny thing, they forgot to give us the paper we ordered (only remembered after we left) and was complimentary so really wasn't a big deal. Had I remembered and told them they would have been horrified, given their previous customer service which was excellent.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouGaz79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 November 2013

Nice surroundings. They did try to help as I do not eat meat, my husband had checked and was told there was a vegetarian menu, but there is only one thing on the main menu, the soup is made with meat stock, so I had a small rissotto, OK, nothing to shout home about and garlic gnocci with a couple of pieces of pepper not worth the money, there service was OK but not brilliant and my food was cold and had to be re-heated, I would not go back here in a hurry.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank sprog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Beaulieu
5.5 mi away
Cottage Lodge Hotel
Cottage Lodge Hotel
#1 of 11 in Brockenhurst
4.5 of 5 bubbles 999 reviews
6.7 mi away
The Crown Manor House Hotel
11.2 mi away
Chewton Glen Hotel & Spa
Chewton Glen Hotel & Spa
#1 of 1 in New Milton
4.5 of 5 bubbles 1,722 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
The Beaulieu Hotel
The Beaulieu Hotel
#2 of 3 in Beaulieu
4.0 of 5 bubbles 747 reviews
5.2 mi away
Balmer Lawn
Balmer Lawn
#3 of 11 in Brockenhurst
4.5 of 5 bubbles 1,550 reviews
7.7 mi away
Rhinefield House Hotel
Rhinefield House Hotel
#7 of 11 in Brockenhurst
4.0 of 5 bubbles 1,651 reviews
Show Prices
Show Prices
Show Prices

Been to Montagu Arms Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Montagu Arms Hotel

Property: Montagu Arms Hotel
Address: Palace Lane, Beaulieu, New Forest, Brockenhurst SO42 7ZL, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst > Beaulieu
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Beaulieu
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Montagu Arms Hotel 4*
Number of rooms: 22
Official Description (provided by the hotel):
The Montagu Arms Hotel offers luxury accommodation in the quaint village of Beaulieu in Heart of the New Forest. The Michelin Starred Terrace Restaurant makes it the venue of choice for indulgently delicious fine dining with a taste of tranquil country life. The 18th Century Hotel is the perfect setting for a romantic getaway, walking holiday or a midweek break; oozing traditional charm with its open brick fireplaces, oak panelling and impressive gardens. The historical village of Beaulieu is just 30 minutes from Southampton Cruise Terminal making us the ideal base both pre and post your cruise. The Terrace Restaurant has held its Michelin Star for 5 years running and pays homage to both tradition and innovation; whilst Head chef Matthew Tomkinson uses the finest seasonal ingredients available to create award winning dishes. We are not ones for passing fads, every ingredient has to deserve its place in our dishes. No gimmicks, Just great food.For a more relaxed meal, Monty’s offers wonderful home-cooked classics or country fare, whilst delectable Afternoon Tea can be served in our conservatory or gardens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, Traveltool, S.L.U., Odigeo and Agoda so you can book your Montagu Arms Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Montagu Arms Beaulieu
Hotel Montagu Arms
Montagu Arms Hotel Beaulieu, New Forest

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing