Okay, so let me first say that i live 10 minuets away from this hotel, so i have known about it for longer than i care to mention. We had a friends party at a nearby hotel and decided to treat ourselves to a night away at the Montagu Arms. The room was amazing, the staff and service were amazing. It is expensive and parts of the hotel do look a bit dated but that is what helps gives this hotel its character, and i am sure in time these small touches will get improved.
The breakfast in the morning again was amazing, all freshly made and locally sourced, probably the best full english i have ever had. I stay away a lot for business and normally stay well clear of a full breakfast. This was certainly not an option here, top marks to the chef.
So, what was my issue, and i am saying this just so other guests who find themselves in a similar scenario can at least be prepared for it.
We had a party we had to get to for about 7:30-8pm, there would be some buffet food later in the evening but nothing major as it was quite a small private party. So our plan was to arrive at the hotel about 4:30pm have some food, get ready and go out.
We arrived at the hotel and as expected the Michelin star restaurant was not open for service until around 7pm (which was absolutely fine because it was never our intention to eat there). the hotel dose have a pub/bar attached to it that as far as i know is part of the hotel (montys) so we thought great sorted ourselves out and headed to the bar for a quick drink and some bar food. Well that was the issue the bar was also not serving food until the same time as the restaurant. Unless of course you count bags of crisps.
Now come 5pm everything in Beaulieu shuts, as a very small village there is not a great deal there anyway for food. So we were left with no option. it was like being in the olden days where pubs would only serve from 12-3 and 7-9pm.
we asked the bar staff what they would do and were told nothing (even thou the chefs were in the kitchen). Note also that there was no option to order room service food. Now my wife ended up storming out as she was livid with the attitude. I decided to stay and finish my pint, and after some very very lengthly conversations with the bar manager i managed to get a ham sandwich. So at least we had something to eat.
so a word of advice if you are staying at this hotel, and not planning to dine in the restaurant, you should ensure that you make a provision for eating, because between 3pm-7pm there is nothing on offer.
This stay was in December, it is now May, and it still annoys me! In a place like Beaulieu i do not understand the business sense in not serving bar food all day, this is common now, i think they need to bring their timings up to date, if would be great for business.
Moan over, this is a great hotel, i hope this review dose not put you off staying as it is not the intention but just making you aware of what i feel is something that could have quite an impact on your stay if you are not prepared.
- Official Description (provided by the hotel):
- The Montagu Arms Hotel offers luxury accommodation in the quaint village of Beaulieu in Heart of the New Forest. The Michelin Starred Terrace Restaurant makes it the venue of choice for indulgently delicious fine dining with a taste of tranquil country life. The 18th Century Hotel is the perfect setting for a romantic getaway, walking holiday or a midweek break; oozing traditional charm with its open brick fireplaces, oak panelling and impressive gardens. The historical village of Beaulieu is just 30 minutes from Southampton Cruise Terminal making us the ideal base both pre and post your cruise. The Terrace Restaurant has held its Michelin Star for 5 years running and pays homage to both tradition and innovation; whilst Head chef Matthew Tomkinson uses the finest seasonal ingredients available to create award winning dishes. We are not ones for passing fads, every ingredient has to deserve its place in our dishes. No gimmicks, Just great food.For a more relaxed meal, Monty’s offers wonderful home-cooked classics or country fare, whilst delectable Afternoon Tea can be served in our conservatory or gardens. ... more less
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- Also Known As:
- Montagu Arms Beaulieu
- Hotel Montagu Arms
- Montagu Arms Hotel Beaulieu, New Forest