We spent the first part of our trip home discussing our feelings about this hotel as they were mixed. We recognised that part of this was that we arrived with high expectations of what a Michelin star meant in terms of service - you can blame Michel Roux and his tv show. I was hoping for some of Fred Siriex's Golden Moments and they were sadly lacking.
To start with the high points - the food in the Terrace restaurant was really good. We had three great breakfasts and one fabulous evening meal. Portion size was absolutely fine - if you think conspicuous quantity is an important aspect of quality, you might be better off eating in Monty's. We enjoyed two evening meals there - good, hearty food and plenty for even the most dedicated over-eater of meat - more like 700g than our recommended daily 70g.
The public rooms in the hotel are lovely and I only wished I'd had the opportunity to take more advantage of a comfy sofa in front of one of the many open log fires.
We had a Superior room and I was disappointed in the size, which was the same as a Standard. The extra money just meant the soft furnishings were a bit nicer and there was more furniture, which made the room seem a bit on the cramped side. A few extra square metres and it would have been perfect. The large shower head also promised far more than it ever delivered - odd as there was masses of hot water.
And so to service. This was mixed. There were some delightful staff who did go out of their way to be friendly and helpful. And then there were some who didn't. One day at breakfast we were left at the door to the restaurant waiting for a table while the young man finished off what he was doing while pretending not to notice us. Eventually he came over - there was no suitable table for three, so we were shown one that had obviously been used already that morning and it was slowly relaid. No menus presented and some of our order was forgotten. Other staff just seemed rather out of their depth. I did feel like a pampered guest on occasion, just not quite enough of the time for the price.
- Official Description (provided by the hotel):
- Located in Beaulieu village, this 18th-century hotel is the perfect place for a gourmet break, romantic getaway or walking holiday. The Montagu Arms Hotel oozes traditional character with crackling log fires, oak panelling commodious sofas and beautiful gardens. The Terrace Restaurant makes it the venue of choice for foodies with head chef Matthew Tomkinson at the healm, who is one of only 34 Roux scholars in the world. The Terrace Restaurant pays homage to both tradition and innovation using the finest seasonal ingredients to create award-winning dishes. "We are not ones for passing fads, every ingredient has to deserve its place in our dishes," says Matthew. "No gimmicks, Just great food". Our country pub, Monty’s Inn, offers wonderful home-cooked classics, whilst Afternoon Tea can be enjoyed in our conservatory or gardens. ... more less
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- Also Known As:
- Montagu Arms Beaulieu
- Hotel Montagu Arms
- Montagu Arms Hotel Beaulieu, New Forest