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“Totally awful ripoff”
Review of Ryehill Cottage

Ryehill Cottage
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Ryehill Cottage
Ranked #3 of 5 Beaulieu B&B and Inns
uk
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Totally awful ripoff”
Reviewed 19 October 2006

I booked a double room for 2 nights at the Ryehill Cottage Bed & Breakfast @ £80 per night.

We arranged with the proprietor, Jenny Graefe, to arrive between 2:30 & 3:00 on the first day, to check in & leave bags in the room.

Jenny's partner left a message to say that they would be back about 2:40. We arrrived at 3:00, they arrived at 3:10.

The 'double' bed was, in fact, 2 old, saggy single beds pushed together with 2, thin, single qulits.

The room had no heating, until approx 7 am. The room was very cold.

The shower room was in poor repair with broken mirror tiles, a shower just about big enough for me, I am 5'8", with a shower head which did not work effectively.

Worst of all, Ms Graefe provided white bath robes which were dirty.

We did not stay for breakfast, we paid the full £80 for the night we spent there &, to date - 6 days later, Ms Graefe has not attempted to contact us.

Stayed October 2006
Helpful?
4 Thank thisisajoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasi-bear, Owner at Ryehill Cottage, responded to this review, 6 November 2006
Dear Trip Advisor Readers, please find below a copy of the response I sent to this unhappy guest. We can say with total honesty that we have never had a complaint of any nature from any guest until this one and that we endeavour to ensure that all our guests are made to feel welcome and satisfied with their stay in our home!

'I apologise for the delay in replying, but have been out of the country. I am very sorry that you felt so strongly about your stay at Ryehill Cottage.
Perhaps, if you had taken the time to address your concerns in person and stayed to enjoy the breakfast cooked for you in our, to use your turn of phrase, beautiful home, you might have been pleasantly surprised.
We do our utmost to make sure our guests are comfortable in our home and regret that we were not able to do so for you.
We are always happy to accept positive criticism. However, I remain disappointed that you have chosen to publicise your dissatisfaction in such a manner.'

Jenny Graefe


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Solihull
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2006

We stayed Friday night through to Sunday morning as we had dropped my parents off at southampton for a weekend cruise and didn't want to be running up and down the motorway.What a wise decision! Jenny and Richard are the perfect hosts. Nothing is too much trouble for them. It is almost like visiting old friends. You are made that welcome. There home is very tastefully decorated blending the old with the new in a way thats works so well. The bedrooms are extremely comfortable and there are a lot of personal touches that just make the stay extra comfortable. There are, for example .a lot of toiletries available to use and not just for the ladies either! If there was a downside it is that the room is not en-suite. However, if you were to stay here you would definately consider that a small inconvenience.Breakfast consists of museli ,natural and greek yoghurts, Fresh fruit bowls and or berry compote made by jenny herself. This is followed by the most wonderful english breakfast. Toast is available too with preserves.Ryehill cottage is a little piece of heaven on earth.The garden is just beautiful and you are quite welcome to browse around or just sit with a coffee in the garden and enjoy its beauty. Poppy the dog will almost certainly come and join you..I cannot recommend this cottage and its owners enough.

  • Liked — hospitality
  • Disliked — not ensuite
  • Tips/Secrets — just go
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Shushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ryehill Cottage

Property: Ryehill Cottage
Address: Beaulieu, New Forest, Brockenhurst SO42 7YE, England
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst > Beaulieu
Amenities:
Hotel Style:
Ranked #3 of 5 B&Bs / Inns in Beaulieu
Number of rooms: 2
Also Known As:
Ryehill Cottage Beaulieu, New Forest

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