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“Generally a very good experience”
Review of The Grove Hotel

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The Grove Hotel
Certificate of Excellence
Reviewed 3 September 2014

We stayed two nights at this hotel and attended a wedding there. Fortunately we had a reduced room rate as wedding guests because there were aspects of our stay which I do not think represented value for money.
Our room was large and well equipped and the bathroom was lovely, with a freestanding bath and separate large shower. The water pressure in the shower was very good but the cold water pressure in the basin and toilet was very poor.. All products supplied in the bathroom were Espa and they were replaced twice a day, which was very good.
There was tea and coffee supplied but when our coffee ran out on the second day it was not replaced, despite the fact that we asked for more. Bottles of water were supplied in the fridge at an exorbitant price, as were biscuits, crisps etc. I have stayed in a lot of 5 star hotels in this country and abroad and I have nearly always been supplied with bottles of water free of charge, in addition to fruit and biscuits etc. To be honest, I thought that this was a poor reflection of value for money.
However, as we used the gym on both days, we were able to get free bottles of water there - a useful tip for hotel guests!
The turn down service was disappointing because , apart from replenishing the products in the bathroom, I could not see any other benefits eg. Where were the chocolates? Again, this has been standard practice in other 5 star hotels where I have stayed.
Breakfast was excellent, one of the best I have experienced, and the staff were extremely helpful and attentive. So full marks there!
On our first night in the hotel, we ate in The Stables in the bar. The food was good but massively over priced and definitely not good value for money. My ploughmans cost £15 and could not have had more than £1 worth of food on the plate. Similarly with the other three meals. Drinks were expensive, as expected. Again, the service was very good and the staff were very pleasant and attentive.
Everything about the wedding was excellent and the food and service etc could not have been better.
All in all, the hotel is in a lovely setting and offers spacious rooms with some luxurious touches.
However, in comparison with other similar hotels, I did not feel that it represented value for money because I came away feeling that there were too many ways in which the hotel was trying to make more money out of its guests during their stay.
So, unlike some reviewers, I do not feel that I got what we payed for.

Room Tip: I did not view other rooms.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank jeanmrigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear jeanmrigby

Thank you for taking the time to write a review following your stay at The Grove in September 2014.

We were pleased to read you were impressed with the level of service received from our staff and with the breakfast at The Glasshouse.

We apologise not all aspects of your experience met your expectations, however please be assured your comments with regard to the service you received from our room service staff and the water pressure in the bathroom have been noted and passed to the relevant Heads of Department to address.

We were also sorry to learn of your disappointment with regard to the value for money of the mini bar items, the food and drinks served in our restaurants. Set against competitor pricing, service and equipment costs, we feel our pricing is appropriate. However, as a valued customer your views are considered in a constructive way and we appreciate the time you took to share your concerns.

All guest feedback is important to us as we continuously strive to meet our guests’ needs and thank you again for sharing your comments. I do hope we have the opportunity of welcoming you back on a future occasion.

Yours sincerely

Jonathan Critchard
General Manager

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1,474 - 1,480 of 2,807 reviews

Reviewed 2 September 2014

stayed on the way back from holiday. cant really fault it. downside the sheer size of the plus. upside the amazing buffet in the Glasshouse. cookies and milk for the kids at bedtime was a nice touch.....

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank AH1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear AH1969

Thank you for taking the time to write a review following your stay at The Grove in August 2014.

It is always a pleasure to receive positive feedback and we were pleased to read you were impressed with the buffet selection in The Glasshouse.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you and your family back to The Grove on a future occasion.

Yours sincerely

Jonathan Critchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014 via mobile

My family and I stayed here for 3 nights, four days over the bank holiday. We loved it!! Nothing was too much trouble, the staff were very friendly and extremely helpful. The food exceptional and the decor and general housekeeping top drawer. This place is not cheap but you really do get what you pay for, all the non crowded facilities we're a real treat. Only slight negative was the drinks and light meals selection that are a little too over the top on price. However this didn't spoil our wonderful experience of the hotel. Can't wait to go back!!!

Stayed: August 2014
Thank Paullongy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear Paullongy

Thank you for taking the time to write a review following your stay at The Grove in August 2014.

It is always a pleasure to receive positive feedback and we were pleased to read you were impressed with the hotel facilities and the quality of food served in our restaurants.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you and your family back to The Grove on a future occasion.

Yours sincerely

Jonathan Critchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

For the second time my wife and I took our two grandsons 8 and 11 for a 3 day stay at The Grove.

Every member of staff is efficient with a smile on their face and a "can do" attitude.

The boys had something to do all day whether it was swimming, tennis, cricket, football, table tennis, putting or pool. Every facility is top quality and all they want is for you to enjoy yourself.

The restaurants are just right with good quality food and to suit every taste. The only request that did not have a positive outcome was when I asked for chop sticks for the sushi, but as they say in South Africa that wasn't a train smash.

There were deals for the children who ate at 50% off in the restaurants and 1 free night. The bedroom facilities were good and we were not constantly bothered by staff as in other hotels.

All in all a memorable stay and the boys had the final say, "Can we come again next year Grandma"

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Conrad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear Conrad S

Thank you for taking the time to write a review following your stay at The Grove in August 2014.

We were pleased to read that your grandsons enjoyed the activities on offer and that you were impressed with the level of service received from our staff.

We apologise for any disappointment caused in The Glasshouse with regard to the lack of chop sticks for the sushi, please be assured your comment has also been noted for the team to review.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you and your family back to The Grove next year.

Yours sincerely

Jonathan Critchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

The Grove is fantastic. We have stayed there several times as it offers so much for couples and families. It's located within acres of beautiful grounds and yet its approx 45 mins from Central London. The hotel is stunning especially the mansion house part. We stayed in no 46 and the suite is amazing with beautiful interiors and excellent room service . There are 3 main restaurants Collet's,The Glasshouse and The Stables which serve great food. The Sequia spa is fab, great gym, sauna, steam and an excellent indoor pool- so nice!! There is an abundance of activities for children ie Anouska's kids club to outdoor activities in walled garden plus can hire bikes to cycle around the grounds. Children can even play golf after 3pm on the Golf course.A falconer who entertained the children with his different birds.

Great hotel- one not to be missed!!

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank tama186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear tama186338

Thank you for taking the time to write a review following your stay at The Grove in August 2014.

It is always a pleasure to receive positive feedback and we were pleased to read you were impressed with our Mansion rooms, hotel facilities and with Woodland Hawking display.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you and your family back to The Grove in the not too distant future.

Yours sincerely

Jonathan Critchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

Stayed here for 3 nights to attend a work conference. Their facilities were exceptional. The grounds were impeccable. The rooms were so well furnished and had everything you could possibly need. I really enjoyed it. Gym was very well equipped and I thoroughly enjoyed everything about this hotel and wished I had a chance to go to the spa!

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank Ada_Evans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear Ada_Evans

Thank you for taking the time to write a review following your stay at The Grove in July 2014.

It is always a pleasure to receive positive feedback and we were pleased to read you were impressed with our grounds and hotel facilities.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to The Grove on a future occasion.

Yours sincerely

Jonathan Critchard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014 via mobile

I didn't stay at the grove, but visited to have breakfast with family who were guests.
The staff were lovely, and the food was good, but best of all there was a falconry display going on in the grounds, which was so much fun. The falconer was really knowledgable and allowed my niece to hold one of the birds which blew her away.
It was such a good spot for it, some of the falcons flew to the top of the hotel roof, and were lured down by the falconer, drawing gasps of delight from the crowd. One American family that I spoke to were amazed, they said they felt that they were in medieval England.
I can't find much about the falcons on the Grove website, not sure if it's on every day, but made for a very memorable morning.

Stayed: August 2014
Thank Redfeatherboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGroveHotel, General Manager at The Grove Hotel, responded to this reviewResponded 15 September 2014

Dear Redfeatherboat

Thank you for taking the time to write a review following your visit to The Grove in August 2014.

It is always a pleasure to receive positive feedback and we were pleased to read you enjoyed your breakfast and were impressed with Woodland Hawking display.

Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to The Grove on a future occasion.

Yours sincerely

Jonathan Critchard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grove Hotel

Address: London's Country Estate, Chandler's Cross WD3 4TG, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Chandler's Cross
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chandler's Cross
Price Range: £236 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grove Hotel 5*
Number of rooms: 217
Official Description (provided by the hotel):
The Grove, London's country estate, is more than a five-star hotel. Set in 300 acres and only 18 miles from central London, the former home of the Earls of Clarendon is also a luxury 18-hole golf resort, a fabulous spa and unique venue for meetings, weddings and celebrations. Also included in The Grove's extensive facilities are three restaurants including Colette’s, awarded three AA rosettes. A 4acre Walled Garden with urban beach, tennis courts and outdoor pool. A selection of bike and jogging trials to enjoy with complimentary bike hire; and Anouska’s Kids’ Club, graded outstanding by OFSTED makes The Grove a parent and child-friendly resort. Lovingly restored to stunning effect, the property fuses contemporary design and original period architecture with exceptionally caring and professional service. We look forward to welcoming you soon. ... more   less 
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Also Known As:
Grove Chandlers Cross
Grove Hotel Chandlers Cross
The Grove Hotel Hertfordshire, UK

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