We stayed two nights at this hotel and attended a wedding there. Fortunately we had a reduced room rate as wedding guests because there were aspects of our stay which I do not think represented value for money.
Our room was large and well equipped and the bathroom was lovely, with a freestanding bath and separate large shower. The water pressure in the shower was very good but the cold water pressure in the basin and toilet was very poor.. All products supplied in the bathroom were Espa and they were replaced twice a day, which was very good.
There was tea and coffee supplied but when our coffee ran out on the second day it was not replaced, despite the fact that we asked for more. Bottles of water were supplied in the fridge at an exorbitant price, as were biscuits, crisps etc. I have stayed in a lot of 5 star hotels in this country and abroad and I have nearly always been supplied with bottles of water free of charge, in addition to fruit and biscuits etc. To be honest, I thought that this was a poor reflection of value for money.
However, as we used the gym on both days, we were able to get free bottles of water there - a useful tip for hotel guests!
The turn down service was disappointing because , apart from replenishing the products in the bathroom, I could not see any other benefits eg. Where were the chocolates? Again, this has been standard practice in other 5 star hotels where I have stayed.
Breakfast was excellent, one of the best I have experienced, and the staff were extremely helpful and attentive. So full marks there!
On our first night in the hotel, we ate in The Stables in the bar. The food was good but massively over priced and definitely not good value for money. My ploughmans cost £15 and could not have had more than £1 worth of food on the plate. Similarly with the other three meals. Drinks were expensive, as expected. Again, the service was very good and the staff were very pleasant and attentive.
Everything about the wedding was excellent and the food and service etc could not have been better.
All in all, the hotel is in a lovely setting and offers spacious rooms with some luxurious touches.
However, in comparison with other similar hotels, I did not feel that it represented value for money because I came away feeling that there were too many ways in which the hotel was trying to make more money out of its guests during their stay.
So, unlike some reviewers, I do not feel that I got what we payed for.
- Official Description (provided by the hotel):
- The Grove, London's country estate, is more than a five-star hotel. Set in 300 acres and only 18 miles from central London, the former home of the Earls of Clarendon is also a luxury 18-hole golf resort, a fabulous spa and unique venue for meetings, weddings and celebrations. Also included in The Grove's extensive facilities are three restaurants including Colette’s, awarded three AA rosettes. A 4acre Walled Garden with urban beach, tennis courts and outdoor pool. A selection of bike and jogging trials to enjoy with complimentary bike hire; and Anouska’s Kids’ Club, graded outstanding by OFSTED makes The Grove a parent and child-friendly resort. Lovingly restored to stunning effect, the property fuses contemporary design and original period architecture with exceptionally caring and professional service. We look forward to welcoming you soon. ... more less
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- Also Known As:
- Grove Chandlers Cross
- Grove Hotel Chandlers Cross
- The Grove Hotel Hertfordshire, UK