My wife and I chose this hotel to attend a wedding close by. We arrived with our 11 year old son and checked in with Anete, who made us feel most welcome. It became apparent that our executive room (125) was not ready as the sofa bed hadn't been made. Anete apologised and rectified the problem immediately, as a member of staff came to the room within minutes. As she made the bed, she gave us some advice as to what to do and see in the area, which included Hatfield house..
We were really impressed with the room which was very spacious and well equipped. There was a Nespresso machine, along with the usual coffee and tea sachets, a small fruit basket and complementary robes and slippers! The super kingsize bed was comfortable and well presented.
However, as we eventually went to bed our son could not sleep due to the springs being worn out and he could feel every spring in the sofa bed! We brought this to the attention of the management the next morning.. They were very apologetic and offered to change rooms for us, and as we were going out, stated that this would be organised for our return when they would help with our luggage. When we returned from Hatfield House, we were told that they had added an extra bed to the room instead. The room was so spacious that, even with the extra bed, there was still plenty of room.
The bathroom was adequate, there is a couple of small stains on the toilet seat, which obviously won't come off, but it's only a small point along with a few mildew spots on the shower door. Hardly worth mentioning as we were already surprised that this is only a 3 star hotel.
This is the first report we have written, as we normally would not be compelled to do so, but felt so strongly about this hotel that we wrote this with another 2 days of our holiday left!!!
We have not come here expecting perfection, but have been really impressed.
- Official Description (provided by the hotel):
- Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller. Close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 minutes from the A1M, as well as situated close to the M1. There is easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach. ... more less
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- Also Known As:
- Mercure Hatfield Oak Hotel Hertfordshire