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“A very nice hotel”

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Mercure Hatfield Oak Hotel
Ranked #2 of 6 Hotels in Hatfield
Certificate of Excellence
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603 reviews from our community

Traveller rating
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    95
    29
    20
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75
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

We stayed at this hotel for a night following a friend’s wedding.

We stayed in an executive room, which was massive, with very comfortable bed, flat screen TV (though limited number of channels). The room had a coffee machine, bottled water (though one of the two bottles was sparkling which we didn’t drink), and a bowl of fruit. However, the bathroom could do with an upgrade and a good clean, as there was mould on the bath and shower, and the shower didn’t work properly.

Breakfast was quite expensive at £10 per person if you book in advance, or ridiculous £14.95 if you book on the day. It was nice enough, with nice fried eggs, bacon, mushrooms etc, and croissants, fruit salad, and juices. However, the plates were dirty, and the waitress dropped butter into my coffee cup, took it out with her fingers, and didn’t even offer to replace the coffee cup.. Also, there weren’t any napkins on the tables, which I found surprising and we had to use our own tissues.

The staff could have been nicer, at the check in we were in a great rush for the wedding, but the lady checking us in took forever to complete the process. Check out wasn’t as friendly as we could have wished either, such a shame!

Overall, we had a good stay. The hotel does need some maintenance attention and to put more emphasis on keeping things clean (especially plates etc at breakfast!!).

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nina_007007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review, 30 September 2013
Dear Nina,

Thank you for your review.

I was pleased to read that overall you enjoyed your stay, although disappointed that there were a number of issues which needed better attention. I have shared your comments with our management team and they are taking appropriate action to ensure a more consistent high standard for future guests.

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holyhead, United Kingdom
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Enjoyed a weekend break at this Hotel staff friendly and helpful, rooms clean and welcoming I say rooms as our shower wasn't working so we were given the key too another room in which we could shower.

Food was excellent and a good choice at breakfast. Good choice of drinks at the bar.

Would say though that the one thing that spoilt the stay slightly was the fact that the staff despite being friendly and helpful seemed not to communicate with each other we encountered a number of small problems the shower being one and on entering the other room we were given to shower was questioned by cleaning staff as to what I was doing no one had told them! likewise with other problems we had.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IndePoshboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review, 27 September 2013
Thank you for your review.

I was pleased to read you enjoyed your stay and found our food to be excellent.

I am sorry to read that you experienced a problem with the shower and that we did not communicate between ourselves effectively, I will of course share your information with our maintenance and reception teams so that we can improve for future guests.

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angmering, United Kingdom
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed 16 September 2013

Visited the Hatfield Oak for the 3rd time last weekend, again on the All Inclusive deal.

As usual, food was fantastic, staff were friendly and hotel was superb. I really cannot fault this hotel - would definitely recommend the All Inclusive deal for two nights.

Cant really add anymore than I've already written on my two previous posts! Thanks again for a wonderful weekend. x

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandraAngmering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review, 20 September 2013
Dear Sandra,

Thank you for your review. I am pleased that you were again very happy with your stay.

Best wishes

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 September 2013

My partner & I booked an all inclusive weekend and were not disappointed. We arrived late on Friday evening and received a warm greeting upon arrival.
After checking in we made our way to the restaurant. A lady by the name of Alison came over, explained how the all inclusive worked and was very helpful indeed. Nothing was too much trouble.
When we went to our room we were very impressed. We had been upgraded and the room was lovely. It was a little bit of a walk from reception, but that was no problem because throughout the night we didn't hear any noise whatsoever. The bed was very comfortable and we both slept well.
The next morning we went down early for breakfast and as with other Mecure hotels the choice is very good. With the all inclusive deal you also get lunch, which really was good. You can have any sandwich from the menu, freshly cooked chips and soup. My partner just had the sandwich, but I opted for the tomato and basil soup which was very nice. The sandwiches are well presented and tasted delicious.
I honestly could not find fault with this hotel, all of the staff were friendly. The young man in the bar area had a great personality, so we all had a little banter which helped to make it a great weekend. We would definitely book again!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tizzy1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review, 20 September 2013
Thank you for your review.

It is very pleasing to read that you had such a good time and were not dissapointed that you chose to stay at the Mercure Hatfield Oak.

Hopefully we will be able to welcome you back to the hotel again.

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, United Kingdom
Level Contributor
102 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We decided to go back to Hatfield for an all inclusive weekend. We have now been to this hotel many times and have never been disappointed with it. The food as usual is excellent, the service and rooms excellent, we had a problem with the toilet this time but once we reported it the problem was soon dealt with. The staff cannot be faulted as they are very very helpful and friendly. We have booked to come back for the new years eve celebration with friends and this will be our third time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnglandMarylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this review, 20 September 2013
Thank you for your review.

I am pleased that you found the team to be continuing to offer good service and the food excellent.

We are looking forward to New Years Eve and I understand 50% of the places have already been booked.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hatfield Oak Hotel

Property: Mercure Hatfield Oak Hotel
Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Region: United Kingdom > England > Hertfordshire > Hatfield
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Hatfield
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
The Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller, close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 of the A1(M), and close to the M1. Easy access to central London, which is just 25 minutes away by train. The hotel has Free WiFi for all guests and free parking. ... more   less 
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Also Known As:
Mercure Hatfield Oak Hotel Hertfordshire

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