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“back again for new year”

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Mercure Hatfield Oak Hotel
Ranked #3 of 6 Hotels in Hatfield
Reviewed 11 January 2014

went back for the 3rd time this year, 3 night break, new year celebration good, seemed to be too many people food good but ran out of Yorkshires, too many courses, bacon rolls fantastic, disco good, had 2 nights after new year to get over the night as usual staff excellent nothing to much trouble for them. Roll on our next break later in the year.

Room Tip: all rooms are good
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  • Stayed: December 2013, travelled with friends
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2  Thank EnglandMarylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 23 January 2014

Thank you for your review.

I was very pleased to read that you enjoyed celebrating New Years eve with ourselves. We underestimated the popularity of Yorkshire puddings and were sorry that we did not have enough for everyone, we will be doubling the amount we cook next year.

We made two significant additions to our food offering this year with an extra course of haggis being introduced and the serving of bacon rolls with coffee and hot chocolate in the early hours. Thank you for your feedback on both this will be useful as we plan for next year.

We have a lovely team here and I was pleased you appreciated how they looked after you.

Best wishes for 2014 and we look forward to welcoming you back soon

David

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418 - 424 of 674 reviews

Reviewed 6 January 2014

Went on a New Year break which I enjoyed probably the company rather than hotel. Reception and bar area were freezing. The entertainment was practically non existent. When it came to New Year's eve it was organised chaos people everywhere we were squashed together with not enough seats for our party with one of them eating from what I can only describe as a sideboard. Our table - 9 of us was blocking the fire exit.
Bar prices were never the same twice, over-rated warm wine but we were offered ice.
Would I recommend definitely not.

  • Stayed: December 2013, travelled with friends
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1  Thank DorothyCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 23 January 2014

Dear Dorothy,

Thank you for your review.

I was sorry to read that you were not satisfied with your stay and disagree with much of what you have written.

Regards

David

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Reviewed 5 January 2014

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank Glenis W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 17 January 2014

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Reviewed 5 January 2014

Was here for a new years 4 days 3 night break and as the story goes "you get what you pay for." Started off really well and went down hill after that. The reception/bar area was very cold as we seemed to be the only party there when we arrived as was the 3rd night. Drinks over priced we were paying £18 / £20 for a £6 bottle of warm wine ( or that's what it tasted like ) New Years eve we were packed in like sardines, too many people and too little room, ran short of food on the buffet style dinner. Majority of staff were superb only a certain 1 or 2 spoiled it. Rooms were clean and quite comfortable. Would not go back as part of a New Year celebration, if it hadn't been for the company we were in it would have been spoiled. Ok for buisness stop over.

  • Stayed: December 2013, travelled with friends
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Thank twiggy1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 17 January 2014

Thank you for your review.

I was sorry our New Years eve celebrations did not meet your expectations, we did have a lot of positive feedback and I am disappointed that you did not enjoy the evening as much as other guests.

Our wine menu features wines from £18 - £40, we have compared the quality and price of our wines with other three star hotels in the area and found the value we offer is very good.

Best wishes for 2014

David

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Reviewed 2 January 2014

Stayed as part of a package, generally ok, but a number of observations. It's a working hotel, you don't stay here for the experience but for the bed, which is ok. The new year dinner was ok but nothing special and the buffet main course a bit of a weird mixture of salad and roast. Bacon sarnies later were much appreciated and very nice. The breakfast was excellent and again reflects it's probably a very good working hotel.

Stayed: December 2013, travelled with friends
Thank NickD_cambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 17 January 2014

Dear Nick,

Thank you for your review.

I was sorry you did not find our evening to be special as that is what we are aiming for. I am pleased however you thought we were ideal for business guests.

Best wishes for 2014

David

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Reviewed 2 January 2014

Went To Mercure Hatfield Oak Hotel to see in 2014 with friends & enjoyed the experience very much.After a champagne reception we were piped into dinner by an excellent piper for a buffet style meal which was served by the excellent staff. Rooms were comfortable & breakfast was good too.No wonder this hotel is so popular year on year!

  • Stayed: January 2014, travelled as a couple
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Thank Howard67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 17 January 2014

Dear Howard,

Thank you for your review

I was delighted you had such a good time, myself and the team always look forward to New Year as it is a lovely event full of such happy and friendly guests.

Best wishes for 2014

David

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Reviewed 30 December 2013

I had my wedding reception here on the 28th dec 2013 and i cant praise this hotel enough from the minute i booked it i had so much help from the staff to organise my perfect day! The room was decorated to perfection, i chose to have a sweety table which i brought in all the sweets the night before and how they made it look was incredible. The staff were so friendly and accomadating with every ones needs, the food was amazing everyone was offered more which some people took as they said it was so good. The rooms were spotless. The hotel is next to a busy road but we heard no noise. We even staid an extra night we enjoyed it that much.

  • Stayed: December 2013, travelled with family
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1  Thank sheree l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Mercure Hatfield Oak Hotel, responded to this reviewResponded 14 January 2014

Dear Sheree,

Thank you for your kind review.

I was delighted you were looked after so well and enjoyed you wedding.

Best wishes and do keep in touch

David

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Additional Information about Mercure Hatfield Oak Hotel

Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Region: United Kingdom > England > Hertfordshire > Hatfield
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Hatfield
Price Range: £50 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller. Close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 minutes from the A1M, as well as situated close to the M1. There is easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach. ... more   less 
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Also Known As:
Mercure Hatfield Oak Hotel Hertfordshire

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