My wife and I stayed here last November and in my review I stated that the service was very poor and that I would not recommend nor stay here again. However, following various communications between the General Manager and myself in which he apologised for the poor service and said that if we were to pay them another visit he would ensure that the service would be up to standard we decided to take him up on this matter. From the moment we checked in the staff were extremely helpful and could not be faulted for their attention to detail. Our main criticism last time was the extremely slow and poor service in the restaurant mainly due to one trainee being left to look after the staying guests whilst the others were in the Big room for a Christmas Function or similar. This time there were 2 staff plus a Manager making sure that we were catered for even though there was a Coach Party in the Big room.
If my complaints from last time have succeeded in making the Hotel re-align their staffing policy and customer service then My job has been well done. Sunday morning and for whatever reason the normal Buffet Breakfast was replaced by a "cook on demand " service , for me this is much more preferable. The crunch ; would I stay here again ? to which the answer would have to be a resounding YES on our latest reservation. Thank you MHOH
- Official Description (provided by the hotel):
- Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller. Close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 minutes from the A1M, as well as situated close to the M1. There is easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach. ... more less
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- Also Known As:
- Mercure Hatfield Oak Hotel Hertfordshire