We went for the a tribute evening and had booked a room for the night.
When we arrived around 4.30pm we sat on the terrace as it was a hot afternoon, our table umbrella was broken. The sun had probably only been shining for about a week! As a previous reviewer said, there were cigarette ends in all the gaps in the paving slabs, empty cigarette packs on the ground and no smoking signs. 'You have to get your drinks from the bar' was the response when asking for one from a member of staff.
Sadly, the room was very tired and way past it's best. Had a settee in the room. The seat cover was split and fraying. One curtain was torn and just hanging. Another was held by the tie back by a safety pin! so they can't say they were not aware! Carpet was badly worn. All in all, not good. But the bed was o.k.
We tried to get into the restaurant in the morning but was turned away even though it was virtually empty and directed upstairs as if we were overspill. Breakfast was laid out in heated dishes in a corridor, self-service. The seating was random on large uncleared tables with no service or attention to detail.
When we left in the reception area we were asked if we had enjoyed your stay by a member of management and we made her aware of our comments but she just thanked us for pointing out the problems. No offer of compensation or apology, just that she would talk to the maintenance section. I think it needs a bit more than this!
- Official Description (provided by the hotel):
- Down Hall Hotel & Spa is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel & Spa is 45 minutes from central London and ideally located near London Stansted Airport which is only 9 miles away. Dating back to 1322, the impressive Italianate mansion is an historic setting and has had an eight million pound refurbishment in 2017. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Hotel & Spa an experience like no other. The restaurant and bar offer relaxed, high quality dining in an informal setting. The boutique spa has four treatment rooms, ESPA products, a hydrotherapy pool, a steam room and sauna. The 18 meeting rooms vary in size and combined with the 110 acres of ground, ensure that Down Hall is the perfect venue for any event. ... more less
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- Also Known As:
- Down Hall Country Hotel
- Down Hall Hotel & Spa Hertfordshire/Hatfield Heath
- Hotel Down Hall Country