We had a cream tea here on Friday, June 20th to celebrate a birthday and the title of the review is actually a quote we overheard from the next table.
We arrived 5 minutes early and were asked to leave and come back as they were not ready laying the tables as there was a wedding party and the designated tea area had changed. We explained that we would wait rather than return to Reception and so were seated. 10 minutes later we were served a pot of tea for 2, disappointingly with tea bags and not tea leaves. It would have been nice to be offered a choice of fine teas.
We had pre-ordered vegetarian sandwiches and these were fine and the assortment of cakes and scones were tasty, so what went wrong ?
This is the third time we've had cream tea here and it's the third time that we have had the same experience of poor customer service, the feeling that the staff are overworked and that the failings are due to another event taking place (usually a wedding)! If the waiting staff spent their time serving rather than talking about how difficult things are then this might be the first step. The location is very picturesque and there is a feeling of grandeur until the service starts, so I'm not making excuses any more, that's it now, I'm going to find somewhere else for my cream teas.
- Official Description (provided by the hotel):
- Down Hall Hotel is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel is 45 minutes from central London and also ideally located near London Stansted Airport. Dating back to 1322, this impressive Italianate mansion is an historic setting. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Country House Hotel an experience like no other. Down Hall has recently completed the refurbishment of 54 West Wing Executive bedrooms and added a brand new gym, sauna and steam room facility. ... more less
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- Also Known As:
- Down Hall Country Hotel
- Down Hall Hotel
- Hotel Down Hall Country
- Down Hall Country House Hotel Hertfordshire/Hatfield Heath