I went to the hotel for mine and my partner's 2 year anniversary, we were drawn to it as we managed to get a Wowcher discount with £70 off. I'm glad we did that as I felt it was not worth the full price of £139 a room per night. When we arrived at the desk, they asked for the discount code, which caused inconvenience as I had already been informed that they had the discount code, and so I had to spend 10 minutes trying to use the wi-fi to access my emails - this was the first lack of communication. We were then asked if we wanted to leave a card or pay as we went, which was chose the latter as we were uncertain of what we wanted to do. This was all we were told.
We then got to the room which was of a reasonable size, but I felt it wasn't "executive" as they classed it. We then set out to go for a walk in the grounds, however we were stopped by someone who worked there and said that we weren't allowed in the grounds as there was a wedding on - lack of communication from reception staff. When we booked the hotel, we decided against using the sauna facilities as we planned on walking the grounds. So it was 3pm and we ended up spending the rest of the evening in the hotel watching TV. Being a Sunday, there was nothing to do in the surrounding villages, so we were completely stumped for something to do.
We ordered room service for our dinner, and I felt that the food was not worth the price it was being sold at; I felt like guests were taken advantage of, especially as a 220ml glass of coke was almost £3 - a complete rip-off. We were then told by the staff who brought us our dinner than the card machine did not work at this part of the hotel, and so my partner had the inconvenience of walking back down to reception to pay.
Upon leaving, we ordered a taxi, and the staff on reception gave the wrong name to the taxi company, however we did not know this, and so when a taxi turned up and asked us for "Mr Woods" we told him that we were not him. And so we waiting 30 minutes for a taxi, until my partner went to reception and asked them; they told us they had given the name Mr Woods instead of Edward. They seemed to know exactly what had happened, yet they did not tell us when we checked out.
Overall, the stay was poor and a complete waste of money. The lack of communication between staff and guests made our stay very stressful. I will not be returning.
- Official Description (provided by the hotel):
- Down Hall Hotel & Spa is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel & Spa is 45 minutes from central London and ideally located near London Stansted Airport which is only 9 miles away. Dating back to 1322, the impressive Italianate mansion is an historic setting and has had an eight million pound refurbishment in 2017. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Hotel & Spa an experience like no other. The restaurant and bar offer relaxed, high quality dining in an informal setting. The boutique spa has four treatment rooms, ESPA products, a hydrotherapy pool, a steam room and sauna. The 18 meeting rooms vary in size and combined with the 110 acres of ground, ensure that Down Hall is the perfect venue for any event. ... more less
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- Also Known As:
- Down Hall Country Hotel
- Down Hall Hotel & Spa Hertfordshire/Hatfield Heath
- Hotel Down Hall Country