When the hand dryer in the toilet is broken, there are no paper towels for drying hands, the tables are filthy and mostly not cleared, the staff chatting about inane issues and people are waiting to be served, maybe this should have indicated that the Marchmont was not the place it used to be. The lovely member of staff behind the bar was doing his best, was polite and helpful and had already taken our drinks order before I could say 'let's get out of here'. So we stayed awhile, had our drinks and sat on the veranda in the sunshine. We ordered some lunch, a lovely salt beef sandwich and some very odd croquets that were supposed to be varied, but in fact were all the same. We had to ask twice for our table to be cleaned. Lunch was served, and it was OK, but nothing special, and certainly not served or presented in any artistic or appetising way. We attempted to pay our bill at the bar, and the manageress, cigarette in hand (but not lit) could do with some customer service skills. My belief is that if you are going to serve a customer, you should do so to the best of your ability with a smile on your face and be as polite as you can muster. We didn't get that. We got surly, can't be bothered attitude and halfway through the transaction, passed on to a lesser member of staff to 'finish this off will you as I am going on my break' with no apology or explanation to us. So rude. This place is not what it used to be, which was relatively good, but is instead is a place where complacency has taken over and the customers are not important. The menu, is reasonable, the prices too, the wine list average. The service is average, the staff are pleasant, mostly, and the fixtures need fixing.
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