We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dreadful start, disappointing overall”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Watermill Hotel
Ranked #11 of 11 Hotels in Hemel Hempstead
Uckfield, UK
Level Contributor
414 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Dreadful start, disappointing overall”
2 of 5 bubbles Reviewed 11 December 2011

Dreadful start to a 2 night stay. The postcode, on my booking confirmation, was wrong. I called the hotel and they could not give me directions but gave me an alternative postcode. I arrived after a further 10 minute drive. There were 2 fairly small carparks, which were full. So I had to park in the overflow carpark in a very muddy field (so muddy that my car wheels span and threw mud all over the car). The walk to the hotel with no lighting, with my case and on a slippery slope was an accident waiting to happen. UNACCEPTABLE - sorry!
The bedroom was pleasant but very cold (not a problem for me, but would be for some). However, it was in a separate block to the reception areas. I was 3 rooms in from the entrance which was open to anyone to walk in. I didn't really feel that safe. There was a lot of noise from the road and the bedroom walls seemed paper thin (I was a little worried when neighbours arrived and I could hear everything, but this turned out not to be a problem, fortunately).
Breakfast on Monday morning was mediocre (small choice of food, had to order cooked but there was no one around to take the order). Breakfast was good on Tuesday, more choice and a cooked buffet...rather odd.
Needless to say, I would not return and am unlikely to book another Best Western!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UckfieldSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

398 reviews from our community

Traveller rating
    80
    107
    104
    48
    59
See reviews for
68
81
19
138
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

I booked into here with work as a hotel of last resort. My previous experiences with best western hotels have been far from favourable! However I found the room of more than acceptable quality. But what really made the stay was the friendliness of the hotel staff. The only reason I have not given this a 5 star rating was the Wi-Fi seemed to grind to a halt as soon as it got past 6pm and the demand from all the guests seemed to overwhelm it.. Keep up the good work

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
watermillhotel, Manager at The Watermill Hotel, responded to this review, 9 November 2011
Dear Reviewer,

Thank you for your comments regarding your recent stay at our Hotel. It gives me great pleasure to hear that you enjoyed the room and felt the staff were friendly.

With regards to the Wi-Fi access I am sorry to hear that you had difficulties with the strength of our internet signal. As part of our recent improvements we have introduced a better Wi-Fi system and I hope that the next time you visit us you will have a better experience with the Wi-Fi.

Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

Thank You,

Best Western The Watermill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 20 October 2011

Stayed for a night, had really nice meal in the bar. Room was large, clean, overall was a nice place

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harpjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 October 2011

We went to attend a friend' s wedding and it didn' t dissapoint the service and food was first class. Wished we could stay longer and enjoy the greenery and location.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhea020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 October 2011

I stayed here October for one night
Put in the block on the left from the reception, room a little worse for ware shower not good at all but the noise from the water pump was something else I was woken up at 2am by this banging from someone flushing there toilet...so ok it's not the ritz but this was £85.00 a night
Anyway next morning do I complain or not I go to check out and I am gob smacked when the guy says that's £110.00 please drinks on top of the room cost and shows me the signiture for the drinks I said I don't think so it's not my writing and the guy stood next to me says that's me lol. So then I start to tell this assistant manager my complaint and he just takes my money hello anyway I got 30% off the price and I won't be going back

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mutman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hemel Hempstead hotels

Glasgow, United Kingdom
1 review
3 of 5 bubbles Reviewed 7 October 2011

I stay at this hotel in september 2011
Rooms are good and clean.
Breackfast staff no good as they did not speak english or they dont like serving the customers properly. Breackfast room very dirty.
Reception staff were very bad training, unfriendly and no manager around to complain and, not enough with this, when I return to my room I see a supervisor indian lady screamen to the lady who was checking the rooms.
The rooms are very nice and clean. If you are the manageress, please you do not need to scream and better keep attention to reception and breackfast room.
I recomending this hotel because the rooms are clean but other areas are not customer friendly,

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
1 review
2 of 5 bubbles Reviewed 3 October 2011

The overall experience was not great, Attitude of some of the male staff did not make me feel at all welcome.
A smile would have helped in welcome.
Restaurant service and friendliness was very good.
Bar staff were very good and again I felt welcome.
I beleive the management are the ones who need training in manners and friendliness.
I apologise for being so blunt, but I would seriously doubt if I would use the hotel again.
I stay in hotels at least 3 times a week, but use mostly Inter Continental Hotel group.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hemel Hempstead hotels
1.1 mi away
Boxmoor Lodge Hotel
Boxmoor Lodge Hotel
#2 of 11 in Hemel Hempstead
4.5 of 5 bubbles 378 reviews
0.5 mi away
Premier Inn Hemel Hempstead West Hotel
Premier Inn Hemel Hempstead West...
#5 of 11 in Hemel Hempstead
4.0 of 5 bubbles 460 reviews
2.5 mi away
Shendish Manor Hotel
Shendish Manor Hotel
#4 of 11 in Hemel Hempstead
4.0 of 5 bubbles 796 reviews
Show Prices
Show Prices
Show Prices
5.4 mi away
Aubrey Park Hotel
Aubrey Park Hotel
#8 of 11 in Hemel Hempstead
3.5 of 5 bubbles 574 reviews
2.0 mi away
Premier Inn Hemel Hempstead Central Hotel
Premier Inn Hemel Hempstead Cent...
#3 of 11 in Hemel Hempstead
4.0 of 5 bubbles 734 reviews
2.7 mi away
Holiday Inn Express Hemel Hempstead
Holiday Inn Express Hemel Hempst...
#1 of 11 in Hemel Hempstead
4.0 of 5 bubbles 697 reviews
Show Prices
Show Prices
Show Prices

Been to The Watermill Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Watermill Hotel

Property: The Watermill Hotel
Address: London Road | Bourne End, Hemel Hempstead HP1 2RJ, England (Formerly BEST WESTERN The Watermill Hotel)
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Watermill Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Watermill Hotel, one of the finest modern Hotels in Hemel Hempstead is built around an old flour mill and offers excellent accommodations in Hemel Hempstead with a panoramic view of River Bulbourne threading through the property. Experience a serene, Old World retreat from bustling city life in this picturesque modern hotel. A convenient getaway venue with plenty of spacious free car parking. Watermill also offers wonderful amenities and hospitality for a relaxing stay, with convenient access to the area's tourist, industrial and commercial centres. Our hotel in Hemel Hempstead, Hertfordshire include 71 tastefully appointed rooms, several with beautiful views of the lush green meadows and the River Bulbourne. A blend of refined luxury and and refreshing tranquility is sure to romance both leisure and business travelers alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Ebookers, Expedia, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your The Watermill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Watermill
Hemel Hempstead Best Western
Best Western Hemel Hempstead

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing