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“Rude receptionist/smelly pool but great room!”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #6 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Hertfordshire
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Rude receptionist/smelly pool but great room!”
2 of 5 bubbles Reviewed 10 December 2012

Quite a rude welcome and deaprture at reception, with little acknowledgement and customber service. Room was great with plenty of space, clean and cozy. The swimming pool/steamroom/sauna had a horrible sewage smell to it and was rather repulsive, making it hard to relax and take it easy. Breakfast was very nice with friendly staff.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 17 December 2012
Thank you for your comments regarding breakfast and my team. I am sorry to hear that you had a poor experience at Reception and the Leisure Club, if you would like to discuss this further please contact either myself or Russell Phillips my Operations Manager.
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598 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 30 November 2012 via mobile

Thought the room rate was cheap(ish). No mention of the boom boom of the disco downstairs or the noise of drunken revellers in the corridors. Would be fine otherwise (without the party). Sound proofing needed.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KingsholmWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 3 December 2012
Thank you for your review. If you would like to discuss the points raised in your review in more detail, then please do not hesitate to contact me.
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Wakefield
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 November 2012

Really enjoyed my stay here - great value and great hotel. All rooms/reception are modern, clean and tidy. Staff very welcoming - especially the Manager! Had evening meal and breakfast and both were lovely. Couldnt have asked for anything more from this hotel for the price.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 3 December 2012
Thanks for your great review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 25 November 2012 via mobile

This is a great holiday inn and I have stayed in many many of them. Really clean, quiet, loads of parking, good wifi and a really nice little gym, sauna and pool. It's a big hotel and feels nice and airy - didn't eat dinner here but did breakfast. The best thing about this hotel - the tumblers for the orange juice hold at least 300ml of juice. One of my pet hates is hotels with little tumblers which holds a swig or two. Genius. Breakfast staff were nice and chatty.

Location is great too - very close to the m1 but you won't hear it. Top tip - when you leave the car park turn right then drive down the lane then go left and it brings you to a roundabout on the junction for the motorway otherwise you will have to drive down into Aylesbury and come back on yourself to get to the motorway which takes 5 mins or worse in traffic.

Good value for money.

Stayed November 2012, travelled on business
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 3 December 2012
Thank you for taking the time to complete a review on our hotel. I will share your comments with my team and they will really appreciate what you have said, many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellesmere Port, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 November 2012 via mobile

We booked this hotel for the purpose of visiting the Warner Bros. studios, Harry Potter. It was ideally located, only 10 mins down the road. The lobby, bar area and restaurant were all modern and very clean and tidy. Reception staff were very friendly and helpful, we were even able to check into our room an hour early. The room itself was ok, modern ish but the bathroom let it down. Very dated and the bath was a bit grubby. The shower was excellent, very powerful! Kids were happy with the Tele, lots of channels to choose from. Breakfast was great! Lots of choice, I would recommend that you get down early as it does get busy and you might end up waiting for hot food. Hemel Hempstead train station is only a short distance away and the trains ran regularly into Euston, London. Overall we were pleased, we didn't pay a lot of money so we didn't expect the Ritz. We slept like babies and got fed like kings, what more can you ask for?!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheshirenat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 3 December 2012
Thanks for your great review! Like yourselves, we are finding the location to Harry Potter Studios being only 10 minutes away, very convenient for our guests.

Come back soon!
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Somerset United Kingdom
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 20 November 2012

I usally stay here when visiting my daughter in Hemmel, and chose to stay again for 3 nights this trip, The rooms are getting a little worn now especially if you are paying £110 (this was a discounted rate for booking in advance)up to £185 per night.
I saw evidence of refurbishment going on so this can only be good for the Hotel, they have always been very accomodating and not least on this trip where we asked if we could have our 8 month old grandson over to stay in our room for one evening, staff provided a cot for us which was spotlessley clean, they also left us extra towels and bedding - which I thought was a very nice touch.
Breakfast as always is very good with lots of choice to suit everyone.
I left some clothes by mistake in the wardrobe, and on telephoning the hotel they were only too happy to post them on to me, but as my daughter lives close by she picked them up,
On the whole another very pleasent trip to this hotel which I will be using again soon

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katieV8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 3 December 2012
Many thanks for taking the time to write such a positive review. We look forward to welcoming you back soon.
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Ripon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 November 2012

Staff at the hotel couldn't have been friendlier, chatting at breakfast and at the bar. This is unusual in a value chain hotel and it made our weekend feel like a holiday! Children were welcomed- from drinks and popcorn in the foyer to free evening meals it's great for families. We already plan to return in the Spring.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c_aRipon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 12 November 2012
Thanks for your great comments, especially regarding the team. We look forward to welcoming you back in the Spring.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hemel Hempstead
#3 Family Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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